Shamimi Uta
Abu Dhabi
Summary
Skilled customer service professional with over 10 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Executive
SoulSenses Spa & Wellness
Abudhabi
12.2023 - Current
- Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied.
- Collaborate with colleagues to determine areas for improvement, review departmental performance and develop ideas for better service to customers.
- Present weekly reports to cluster managers.
- Answering calls and booking of appointments.
- Staff time table management.
- Responding to emails.
Customer Service Representative
Scintillia Skincare LLC
Abudhabi
04.2015 - 10.2023
- Oversaw a team of customer service associates and led weekly discussions to facilitate the establishment of the team and individual goals.
- Enforced organizational policies for providing customer service and ensured the understanding of changes or modifications in procedures.
- Maintained a seamless record of efficient staffing with proactive responses to employee sickness, turnover and unreliable attendance.
- Answering calls and booking.
Education
Certicate - Executive Secretary
American Institute Of Business & Management
Dubai 02.2024
Skills
- Managing operations
- Customer account management
- Complaint resolution
- Report preparation
- Microsoft Office and CRM
- Data entry and technical support
- Multiline phone etiquette
- Communication and teamwork
Certifications and Licenses
- Certified Professional Executive Secretary (CPES) - (Updated 2024)
- Certified Customer Service Professional (CCSP) - (2015)
Profession Relevant Skills
- Accomplished communicator who understands the value of listening, thoughtful responses and objectivity.
- Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company.
- Willing to learn about new skills and committed to .
- Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures.
Languages
English
Bilingual or Proficient (C2)
Hobbies and Interests
- Travelling
- Cooking
- Movies
- Hiking
- Camping
- Workouts
Timeline
Senior Customer Service Executive
SoulSenses Spa & Wellness
12.2023 - Current
Customer Service Representative
Scintillia Skincare LLC
04.2015 - 10.2023
Certicate - Executive Secretary
American Institute Of Business & Management