Steadfast professional with comprehensive management experience and interpersonal skills. Demonstrates integrity and good work ethics in dealing with customers.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Client relationship officer
Al Meera LLC
Abu Dhabi, UAE
06.2021 - Current
Introduced innovative solutions to address recurring customer concerns, thereby improving the overall customer experience journey.
Managed complex client portfolios to ensure high satisfaction rates.
Resolved customer complaints promptly, ensuring a reduction in escalations.
Developed robust CRM strategies that enhanced client engagement levels significantly.
Assisted in the development of marketing campaigns tailored specifically for existing customers,.
Relationship manager
Manazel LLC
Dubai, UAE
11.2020 - 05.2021
Developed new business opportunities for enhanced revenue generation.
Focused on strategic planning for improved operational efficiency.
Drove sales initiatives that resulted in increased market share.
Managed complex client portfolios to maintain profitable relations.
Relationship manager
Merlixe
Dubai, UAE
12.2019 - 12.2020
Assisted in the development of marketing strategies for brand growth.
Managed long-term customer relationships to increase revenue.
Achieved revenue growth by adopting needs-based approach, engaging clients and securing new business opportunities.
Advised clients on financial strategies and tailored solutions to meet unique needs.
Client relationship officer
Imprint interior
Erbil, Iraq
12.2018 - 12.2019
Worked closely with sales teams for achieving set monthly targets.
Provided strategic input during management discussions on driving revenue growth through superior customer service practices,.
Liaised with marketing teams to identify new audience and business opportunities.
Led service level agreement reviews to confirm customer satisfaction.
Education
Bachelor of Law - Law
Damascus University
Damascus, Syria
10.2018
Skills
Influential networking
Customer relationship management software
Assertive leadership
Trust building
Business development
Certification
Project Initiation (Coursera By Google)
Foundations of Projects Management (Coursera By Google)