Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic
Shamsi Sultan

Shamsi Sultan

Abu Dhabi,Syrian

Summary

Steadfast professional with comprehensive management experience and interpersonal skills. Demonstrates integrity and good work ethics in dealing with customers.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Client relationship officer

Al Meera LLC
Abu Dhabi, UAE
06.2021 - Current
  • Introduced innovative solutions to address recurring customer concerns, thereby improving the overall customer experience journey.
  • Managed complex client portfolios to ensure high satisfaction rates.
  • Resolved customer complaints promptly, ensuring a reduction in escalations.
  • Developed robust CRM strategies that enhanced client engagement levels significantly.
  • Assisted in the development of marketing campaigns tailored specifically for existing customers,.

Relationship manager

Manazel LLC
Dubai, UAE
11.2020 - 05.2021
  • Developed new business opportunities for enhanced revenue generation.
  • Focused on strategic planning for improved operational efficiency.
  • Drove sales initiatives that resulted in increased market share.
  • Managed complex client portfolios to maintain profitable relations.

Relationship manager

Merlixe
Dubai, UAE
12.2019 - 12.2020
  • Assisted in the development of marketing strategies for brand growth.
  • Managed long-term customer relationships to increase revenue.
  • Achieved revenue growth by adopting needs-based approach, engaging clients and securing new business opportunities.
  • Advised clients on financial strategies and tailored solutions to meet unique needs.

Client relationship officer

Imprint interior
Erbil, Iraq
12.2018 - 12.2019
  • Worked closely with sales teams for achieving set monthly targets.
  • Provided strategic input during management discussions on driving revenue growth through superior customer service practices,.
  • Liaised with marketing teams to identify new audience and business opportunities.
  • Led service level agreement reviews to confirm customer satisfaction.

Education

Bachelor of Law - Law

Damascus University
Damascus, Syria
10.2018

Skills

  • Influential networking
  • Customer relationship management software
  • Assertive leadership
  • Trust building
  • Business development

Certification

  • Project Initiation (Coursera By Google)
  • Foundations of Projects Management (Coursera By Google)


Languages

English, Arabic
Native language
German
Intermediate
B1
English
Fluent
Arabic
Native

Timeline

Client relationship officer

Al Meera LLC
06.2021 - Current

Relationship manager

Manazel LLC
11.2020 - 05.2021

Relationship manager

Merlixe
12.2019 - 12.2020

Client relationship officer

Imprint interior
12.2018 - 12.2019

Bachelor of Law - Law

Damascus University
Shamsi Sultan