Shamsi Sultan
Abu Dhabi,Syrian
Summary
Steadfast professional with comprehensive management experience and interpersonal skills. Demonstrates integrity and good work ethics in dealing with customers.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Client relationship officer
Al Meera LLC
Abu Dhabi, UAE
2021.06 - Current
- Introduced innovative solutions to address recurring customer concerns, thereby improving the overall customer experience journey.
- Managed complex client portfolios to ensure high satisfaction rates.
- Resolved customer complaints promptly, ensuring a reduction in escalations.
- Developed robust CRM strategies that enhanced client engagement levels significantly.
- Assisted in the development of marketing campaigns tailored specifically for existing customers,.
Relationship manager
Manazel LLC
Dubai, UAE
2020.11 - 2021.05
- Developed new business opportunities for enhanced revenue generation.
- Focused on strategic planning for improved operational efficiency.
- Drove sales initiatives that resulted in increased market share.
- Managed complex client portfolios to maintain profitable relations.
Relationship manager
Merlixe
Dubai, UAE
2019.12 - 2020.12
- Assisted in the development of marketing strategies for brand growth.
- Managed long-term customer relationships to increase revenue.
- Achieved revenue growth by adopting needs-based approach, engaging clients and securing new business opportunities.
- Advised clients on financial strategies and tailored solutions to meet unique needs.
Client relationship officer
Imprint interior
Erbil, Iraq
2018.12 - 2019.12
- Worked closely with sales teams for achieving set monthly targets.
- Provided strategic input during management discussions on driving revenue growth through superior customer service practices,.
- Liaised with marketing teams to identify new audience and business opportunities.
- Led service level agreement reviews to confirm customer satisfaction.
Education
Bachelor of Law - Law
Damascus University
Damascus, Syria10.2018
Skills
- Influential networking
- Customer relationship management software
- Assertive leadership
- Trust building
- Business development
Certification
- Project Initiation (Coursera By Google)
- Foundations of Projects Management (Coursera By Google)
Languages
English, Arabic
Native language
German
Intermediate
B1
English
Fluent
Arabic
Native
Timeline
Client relationship officer
Al Meera LLC
2021.06 - Current
Relationship manager
Manazel LLC
2020.11 - 2021.05
Relationship manager
Merlixe
2019.12 - 2020.12
Client relationship officer
Imprint interior
2018.12 - 2019.12
Bachelor of Law - Law
Damascus University