Shanice Wright
Birmingham ,United Kingdom
Summary
I enjoy learning new skills and strive to progress and develop in my role and get great satisfaction in providing a positive customer experience. I am always professional and strive for perfection. My punctuality is never at fault, I always maintain an excellent attendance record. I am a welcoming, personable individual with high performing hospitality and service skills, working professionally to deliver results throughout my career in the aviation industry.
Overview
7
7
years of professional experience
Work History
Cabin Crew
Etihad Airways
Abu Dhabi, United Arab Emirates
10.2023 - Current
- Interacted warmly and professionally with travellers of different backgrounds and cultures, upholding brand standard's.
- Provided high standard of customer service whilst ensuring passenger safety.
- Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
- Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
Cabin Crew
British Airways
London, England
04.2022 - 10.2023
- Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Trained to give VIP service to customer's in premium business class cabin as well as economy and premium economy cabin's.
- Maintained high standard's of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
Cabin Crew
Jet2.com
Birmingham , England
02.2019 - 04.2022
- Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
- Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
- Created a welcoming atmosphere through friendly interactions with passengers.
- Provided excellent service to passengers whilst ensuring their comfort and safety.
Retail sales associate
Flannel Fashion
Solihull, England
06.2023 - 09.2023
- Contributed to sales targets through active promotion of products.
- Boosted store reputation with excellent customer service skills.
- Enhanced customer satisfaction by providing exceptional service and addressing queries.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Estate Agents
Purplebricks
Solihull, England
08.2018 - 01.2019
- Enhanced customer satisfaction by promptly addressing enquiries and providing accurate property information.
- Facilitated smooth transactions by coordinating with solicitors, mortgages brokers, surveyors and other estate agents.
- Improved client understanding of the buying process through clear communication and guidance.
- Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
Education
High School Diploma - Mathematics
Solihull College & University Centre
United Kingdom 09/2017 - 06/2018
High School Diploma - English Language/Literature
Solihull College & University Centre
United Kingdom 09/2015 - 05/2016
Diploma - Travel & Tourism Level 2
Solihull College & University Centre
09/2015 - 06/2016
Diploma - Cabin Crew & Aviation Level 2/3
Solihull College & University Centre
United Kingdom 09/2016 - 06/2017
Diploma - Travel & Tourism Level 3
Solihull College & University Centre
England 09/2017 - 06/2018
Skills
- Customer Service
- Adaptability & Flexibility
- Time Management
- Problem Solving
Timeline
Cabin Crew
Etihad Airways
10.2023 - Current
Retail sales associate
Flannel Fashion
06.2023 - 09.2023
Cabin Crew
British Airways
04.2022 - 10.2023
Cabin Crew
Jet2.com
02.2019 - 04.2022
Estate Agents
Purplebricks
08.2018 - 01.2019
High School Diploma - Mathematics
Solihull College & University Centre
09/2017 - 06/2018
High School Diploma - English Language/Literature
Solihull College & University Centre
09/2015 - 05/2016
Diploma - Travel & Tourism Level 2
Solihull College & University Centre
09/2015 - 06/2016
Diploma - Cabin Crew & Aviation Level 2/3
Solihull College & University Centre
09/2016 - 06/2017
Diploma - Travel & Tourism Level 3
Solihull College & University Centre
09/2017 - 06/2018
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