SHANITA NAMATOVU
Dubai,UAE
Summary
Enthusiastic and well-presented Hostess with experience in hospitality and guest relations. Able to manage reservations, guide guests, and support restaurant staff to maintain smooth operations and a welcoming atmosphere.
Friendly and professional individual with focus on customer service and hospitality. Creates welcoming environments and ensures guests have positive experiences through attentive service and excellent communication skills. Skilled in managing reservations, coordinating events, and handling guest inquiries with ease.
Overview
1
1
Language
3
3
years of professional experience
Work history
Hostess In Parker’s
INDEPENDENT FOOD COMPANY
Dubai
2026.03 - Current
- Kept abreast with daily specials or changes in the menu to provide accurate information to guests.
- Provided excellent customer service to ensure repeat business.
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Greeted customers over the phone politely while taking down reservation details accurately.
- Liaised with event coordinators during special events for seamless execution of duties.
- Organised waiting lists during peak hours to manage crowd effectively.
- Worked in high-pressure situations whilst maintaining composure and professionalism.
HOSTESS
GATES HOSPITALITY
DUBAI, UAE
2023.06 - 2023.10
- Collaborated with the serving staff to streamline service delivery.
- Ensured availability of menus by regularly checking inventory and placing orders.
- Organised waiting lists during peak hours to manage crowd effectively.
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Updated table status on restaurant management software for accurate tracking.
- Assisted elderly or disabled guests from entrance to their seats, showing empathy and care.
- Greeted customers over the phone politely while taking down reservation details accurately.
Education
Bachelor of Business Administration - BUSINESS
KYAMBOGO UNIVERSITY
Uganda 03/2020 - 04/2022
Skills
- Proactive engagement
- Polite demeanour
- Professional phone manners
- Handling difficult customers
- Customer satisfaction focus
- High energy levels
- Reservation management
- Positive attitude
LANGUAGES
English 100%
DECLARATION
All information in this resume is true and correct to the best of my knowledge and belief.
Timeline
Hostess In Parker’s
INDEPENDENT FOOD COMPANY
2026.03 - Current
HOSTESS
GATES HOSPITALITY
2023.06 - 2023.10
Bachelor of Business Administration - BUSINESS
KYAMBOGO UNIVERSITY
03/2020 - 04/2022