Shankar Baskaran
Dubai
Summary
Dynamic HR and Admin Coordinator with a proven track record at Ziyath Ansar Poly Clinic, enhancing operational efficiency and reducing costs by 12%. Skilled in employee onboarding and vendor management, I excel in fostering strong relationships and delivering exceptional customer service, ensuring compliance and satisfaction in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Admin & HR Coordinator
Ziyath Ansar Poly Clinic
Dubai
10.2019 - Current
- Managed administration, HR coordination, and daily operations for medical facility with 30+ employees.
- Handled onboarding, contract preparation, employee records, leave tracking, and documentation.
- Supported payroll by preparing attendance summaries and verifying overtime and schedules.
- Coordinated PRO activities, including DHA/MOH processes, Emirates ID, labor, immigration, and license renewals.
- Led procurement and vendor management to maintain clinic inventory while reducing operational costs by 12%.
- Enhanced patient service processes, improving customer satisfaction scores and decreasing waiting time.
- Ensured compliance with DHA guidelines, hygiene standards, and internal SOPs.
Assistant Manager
Al Akhdar Dental Lab
Sharjah
10.2016 - 10.2019
- Streamlined administrative operations, coordinating staff and managing payroll support.
- Maintained comprehensive office records and facilitated supplier communications for procurement.
- Oversaw six technicians, ensuring efficient workflow through effective scheduling and task delegation.
- Coordinated with banks, vendors, and clients to address daily operational needs.
Sales Officer
First Gulf Bank (FGB)
Dubai
01.2016 - 08.2016
- Sustained client relationships alongside managing sales documentation and processing for business clients.
- Developed strong relationships with clients to understand their financial needs.
Relationship Manager
Religare Securities Ltd
Chennai
09.2013 - 08.2015
- Managed customer portfolios, documentation, service requests, and coordination for 4 junior staff.
- Cultivated strong client relationships to foster customer satisfaction and loyalty.
- Facilitated training sessions for junior staff on product offerings and services.
Relationship Officer
Kotak Mahindra Bank
Chennai
07.2012 - 08.2013
- Administered client acquisition initiatives for online division spanning three segments (Saving, Trading, Demat).
Education
MBA - Marketing & Finance
Anna University
01.2012
B.Sc - Computer Science
Madras University
01.2010
Skills
- HR operations and administration
- Employee onboarding and offboarding
- Attendance management
- Payroll processing support
- Office coordination and scheduling
- Customer service and front desk support
- Vendor management and procurement
- Report preparation and documentation
- Microsoft Office proficiency (Word, Excel, PowerPoint)
Languages
- Tamil
- English
- Malayalam
- Hindi
Timeline
Admin & HR Coordinator
Ziyath Ansar Poly Clinic
10.2019 - Current
Assistant Manager
Al Akhdar Dental Lab
10.2016 - 10.2019
Sales Officer
First Gulf Bank (FGB)
01.2016 - 08.2016
Relationship Manager
Religare Securities Ltd
09.2013 - 08.2015
Relationship Officer
Kotak Mahindra Bank
07.2012 - 08.2013
MBA - Marketing & Finance
Anna University
B.Sc - Computer Science
Madras University