Shanuka Hasuntha Ilankoon
Abu Dhabi,UAE
Summary
Dedicated professional with strong communication and organisational skills, adept at managing administrative tasks and enhancing customer service experiences. Proficient in multitasking and maintaining efficiency in front-of-house operations. Committed to fostering a welcoming environment for residents and visitors.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Receptionist
EFS Facilities Services Group
Abu Dhabi, United Arab Emirates
10.2024 - Current
- Welcomed and assisted residents, visitors, and guests with professionalism and a customer-service-oriented approach.
- Handled front desk operations, including answering calls, managing emails, and responding promptly to inquiries and resident concerns.
- Monitored building access to ensure safety and maintained detailed visitor and delivery logs.
- Managed the apartment handover process for new residents, including key issuance, inventory checklists, and orientation on building policies.
- Coordinated with maintenance, housekeeping, and management teams to address and resolve resident issues.
- Compiled and submitted accurate monthly reports detailing resident activity, service requests, incident logs, and front desk performance metrics.
- Handled incoming mail and packages, ensuring timely and secure distribution to residents.
- Maintained an organized and welcoming reception area, upholding the building's professional image.
- Provided administrative support including record-keeping, database updates, and appointment scheduling for building management.
- Coordinated and executed the apartment handover process, including preparing welcome kits, conducting pre-handover inspections, collecting documentation, and briefing residents on building rules, facilities, and emergency procedures.
- Coordinated with housekeeping and maintenance to prepare units for handover and ensure timely turnover.
Office Assistant
EFS Facilities Services Group
Abu Dhabi, Uae
10.2023 - 10.2024
- Provided administrative support to ensure efficient office operations and smooth daily workflow.
- Handled incoming calls, emails, and correspondence; directed inquiries to appropriate departments or staff.
- Maintained organized filing systems (both digital and physical) for records, invoices, and internal documentation.
- Scheduled meetings, prepared meeting rooms, and coordinated calendars for staff and management.
- Assisted with document preparation including data entry, report formatting, photocopying, printing, and scanning.
- Managed office supplies by monitoring stock levels and placing orders as needed.
- Supported finance and HR teams with invoice processing, timesheet collection, and basic payroll documentation.
- Greeted visitors and maintained a professional, welcoming front desk environment.
- Helped coordinate internal and external communications, including memos, notices, and announcements.
- Collaborated with different departments to support ad-hoc administrative projects and tasks.
House Keeping Attendant
EFS Facilities Services Group (EFS)
Dubai, United Arab Emirates
01.2022 - 10.2023
- Ensured meeting rooms were clean, organized, and fully stocked with supplies before and after use.
- Maintained cleaning equipment in good working condition and followed safety and hygiene protocols at all times.
- Supported office events or deep cleaning schedules as required by management.
- Delivered high standards of cleanliness while respecting staff privacy and minimizing disruption during working hours.
- Maintained cleanliness and hygiene standards across all office areas including workspaces, meeting rooms, restrooms, kitchen, and common areas.
- Performed daily cleaning duties such as dusting, sweeping, mopping, vacuuming, and sanitizing surfaces.
- Replenished supplies including paper towels, soap, toilet paper, and other consumables as needed.
- Collected and disposed of office waste, ensuring timely garbage removal and proper recycling practices.
- Followed daily, weekly, and monthly cleaning schedules as per office management standards and health guidelines.
- Operated cleaning equipment such as vacuum cleaners, floor polishers, and steamers safely and effectively.
Quality Assurance (QA)
Eswaran Brothers Exports (Pvt) Ltd
Colombo , Sri Lanka
01.2021 - 11.2021
- Providing management and control of the quality assurance processes
- Maintaining the quality of products
- Ensuring all processes are controlled and monitored
- Processing quality audits and quality assurance reviews
- Documenting new and existing processes
- onitored key processing steps such as withering, rolling, fermentation, drying, and sorting to maintain consistent product standards.
- Checked raw material quality upon receipt and rejected substandard batches based on pre-defined specifications.
- Recorded test results accurately and maintained daily quality control logs, including moisture reports, grading sheets, and sample analysis.
- Conducted sieve tests, density checks, and color assessments to classify tea grades and ensure proper sorting.
- Coordinated closely with the production team to address quality deviations and recommend immediate corrective actions.
Education
High School Diploma - General Certificate of Education [ Ordinary Level ] Examination
Sri Rahula Collage
Sri Lanka 12.2015 - 06.2016
General Certificate of Education (Advanced Level) -
Sri Rahula Collage
Sri Lanka 08.2018 - 09.2018
NVQ Level 3 - English language
British Way English Academy
Sri lanka 01.2019 - 01.2021
Skills
- Multitasking & Time Management
- Strong Communication & Interpersonal Skills
- Friendly customer service
- Attention to Detail & Problem Solving
- Calm under pressure
- Teamwork & Collaboration
- Confidentiality & Professionalism
- Microsoft Office Suite
- Document control
Languages
English
Advanced
Hindi
Intermediate
Sinhala
Native
Timeline
Receptionist
EFS Facilities Services Group
10.2024 - Current
Office Assistant
EFS Facilities Services Group
10.2023 - 10.2024
House Keeping Attendant
EFS Facilities Services Group (EFS)
01.2022 - 10.2023
Quality Assurance (QA)
Eswaran Brothers Exports (Pvt) Ltd
01.2021 - 11.2021
NVQ Level 3 - English language
British Way English Academy
01.2019 - 01.2021
General Certificate of Education (Advanced Level) -
Sri Rahula Collage
08.2018 - 09.2018
High School Diploma - General Certificate of Education [ Ordinary Level ] Examination
Sri Rahula Collage
12.2015 - 06.2016
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