SHARON CHIDINMA EGONWANNE
Human Resources Specialist
Barsha Heights, Dubai
Summary
PERSOANAL STATEMENT
Being a meticulous, highly organized, and skilled Administrator with a bachelor’s degree in history and International Relations, I have a combined eight years’ experience in the Nigerian banking, oil and gas sector and inter-governmental organization. As an administrative officer with ECOWAS where I started my career, a regional economic union of 15 countries with headquarters in Abuja, Nigeria, I provided seamless support to C-level executives as well as independently performing administrative functions with effortless efficiency. In the next stage of my career, I moved to the banking sector as a Business Executive and a key relationship manager for Standard Chartered Bank, marketing retail banking products, and also managing ten to fifteen accounts, selling banking insurance products, providing excellent customer service, and engaging with mobile operators for e-savers accounts. Before I moved to Dubai with my family, I spent six years in at LEKOIL, a leading Nigerian oil and gas company with an international presence in Nigeria, the United Kingdom, and the United States. I worked simultaneously as a highly effective and experienced HR/Administrator within the Human Resources Department and Personal assistant to 5 C-level executives, the M.D. Gas and oil, the Chief Technical Officer (CTO), the Chief Operations Officer (COO), Head of Communications, and Head of Commercials., where I was dealt with very sensitive data and handled correspondence with uncompromised integrity and confidentiality. Throughout my career, I have gained valuable experience and insight on how the businesspeople management impacts daily operations and steers overall business performance. I have gained experience in building rapport with clients and vendors, managing and monitoring relationships with and between stakeholders with the ability to communicate with them clearly and regularly, whilst clarifying mutual needs and commitments. Together, these experiences allowed me to learn and develop critical and analytical skills, effective negotiation and strong people skills needed for making a positive impact on any organization. Act appropriately and independently with a wide range of internal and external stakeholders, while meeting demanding deadlines and maintaining the highest of standards. For these past years I have focused on building the HR and Admin functions from the ground up for LEKOIL in Nigeria, US, and UK. My goal was and still is, to maximize value for the stakeholders, develop sustainable HR and administrative strategies, leverage resources and conduct operations with purpose and integrity. As I progressed through the course of my career, I knew it was time for me to pursue a second degree in Strategic Human Resources Management and Development (MA HRM) which has helped me gain a broader view of Strategic Human Resources as a tool for achieving business goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Admin/Human Resources
LEKOIL, Oil and Gas
Lagos, London, Lagos
01.2016 - 08.2018
- Managing executive administrative support activities within three geographical locations
- Strategically coordinated HR functions in the recruitment process of support staff, such as conducting interviews and medical checks.
- Supervisor in the onboarding process of staff and support staff
- Contracted, managed, and negotiated the working arrangement for the company’s Health Insurance with substantial medical benefits, and at the same time save cost by reducing the initial proposed amount by 20%
- Use of excellent customer service skill to attend and resolve employees’ queries regarding company policies on insurance, travel, health and other procedures irrespective of time and place
- Managed and negotiated contracts between the company and hotels within Nigeria and in the U.K and the United States
- Established a working relationship and contracted with postal services like DHL and FEDEX in Nigeria and London
- Supporting the Executive Directors by proactively managing diaries, arranging meetings across different time zones between the Lagos office and with our International Offices in London and New Jersey
- Attending Periodic management meetings and preparing presentations for the meetings and taking minutes
- Undertaking e-mail management (manage inbox and file e-mails), ensuring that urgent e-mails are promptly picked up or forwarded to the relevant person
- Making travel arrangements (visas, flights, cabs, hotels, dinners) for Executive Directors and over 300 staff
- Planned and executed majority the official events
- Booking rooms/refreshments, ensuring equipment and meeting room are set, creating attendance sheet and collect signatures, and every other follow-up action after the meetings
- Preparing communications for internal and external stakeholders like new employee announcement, birthday, staff wedding and burial announcements
- Working collaboratively with the international office (London and New Jersey to provide responsive and professional secretarial support and service
- Ensuring that there is comprehensive telephone cover per the standard operating procedure
- Organizing and consulting with Auditors for routine administration audit and the document Support Unit for document production/amendments
- Create and update internal databases with new employee information, including contact details and employment forms
- Prepare HR-related reports as needed
- Assist in the recruitment process, candidates sourcing, HR onboarding/off boarding process
- Assist on the new HR tools implementations, new process, and tools
- Address employee queries regarding HR policies, employee benefits, and other HR-related matters communicate and direct staff on company policies in digital formats or hard copies
- Successfully organized company’s events, retreats, and careers days
- Managing new hire orientations and seat allotment
- Responding to staff inquiries.
Admin Supervisor
Lekoil Nigeria, London and New Jersey Offices
Lagos
06.2013 - 12.2015
- Prioritizing a busy and varied workload to provide an efficient front-line service to staff
- Understanding key policies and procedures and communicating sometimes complex information effectively to staff
- Developing personal administrative skills such as building trackers and databases on excel to create official documentation for staff
- Managing the administrative functions of the department
- Manage the admin staff ensuring that their day and day activities
- Maintaining accurate records and providing core HR processes such as sick leave, recruitment, and annual leave
- Managing the general HR inbox, answering routine enquiries and questions regarding policies and practices as well as escalating enquiries if appropriate, always maintaining excellent level of customer service
- Assisting the finance team with payroll processes, making sure staff get paid on time
- Development of Team bonding, Training, and development strategy
- Manage complaints, provide appropriate solutions and alternates within the same limits, and follow up to ensure resolution
- Keeping record of interactions, transactions, comments, and complaints
- Communicating and coordinating with departments and colleagues, as necessary and ensured to help where required
- Managing a team of support staff and third-party vendors
- Contracted and negotiated working arrangements between the company and airlines, travel agents
- Managed all travel processes and ensuring that visas are procured in a timely manner, logistics arrangements made for the staff within and outside work location
- Ensuring all documents are sent the employee in time before travel
- Initiated and managed relationships with vendors, including office supplies, package delivery and general building maintenance
- Managed a strict filing system for documents and correspondence (electronic/database/ hard copies).
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Supervised 15 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Business Executive
Standard Chartered Bank
08.2012 - 05.2013
- Demonstrated history of delivering exceptional customer management, relationship management and efficient office administration
- Client account manager: Operating as the lead point of contact for all matters specific to the banking customer
- Clients relations officer: Building and maintaining strong, long-lasting customer relationships, ensuring that the needs of the clients are met
- Sourcing for clients and engaging them in the bank products that are beneficial to them
- Account opening and closing deals: Initiating the account opening and performing the due diligence required for customer account opening process.
Administrative Officer
ECOWAS Headquarters
09.2011 - 07.2012
- Collaborated directly with the Director of Trade and Customs, ECOWAS
- Prepared highly confidential reports and initiate Protocol letters to the Nigerian Ministry of Foreign Affairs
- Attended high-level management meetings and took minutes of the meeting
- Coordinated travel processes of the directors and consultants, ranging from ticket booking to procuring visas, booking hotels, cabs and dinners
- Coordinated the preparation, analysis, negotiation, and review of contracts
- Managed a strict filing system for documents and correspondence (electronic/database/ hard copies)
- Ensured confidentiality both in French and English documents
- Arranged appointments, receive visitors, and respond to telephone inquiries with tact and discretion.
Elementary School Teacher
Eby Nursery and Primary school
Lagos
01.2008 - 02.2009
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
- Provided warm, supportive environment for developing academic, social and emotional growth.
- Established open communication and positive relationships with students, parents, peers and administrative staff.
- Fostered student curiosity and interest in learning through hands-on activities and field trips.
- Used learning stations to incorporate colors, shapes and textures to help students develop communication skills and build relationships.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Taught core subjects of math, science, technology and history.
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
- Met with parents to review Individualized Education Plans for at-risk students.
Education
B.A. Degree - History and International Relations
Obafemi Awolowo University
Nigeria 01.2005 - 01.2009
M.A - Human Recourses Management
Middlesex University
01.2021 - 01.2022
Skills
Consistently demonstrating administrative competencies to the highest level in all areasHigh attention to detailsHigh-level organizational skillsExceptional Diary/Calendar Management skillsStrong verbal and written communication skills and the ability to deal with sensitive communication appropriatelyExcellent customer service: First-rate people management skills coupled with strong listening and communication skillsStrong proficiency in MS Word, Outlook, PowerPoint, and Excess tools
Human resources policies
Professionals in Human Resources Association
Timeline
M.A - Human Recourses Management
Middlesex University
01.2021 - 01.2022
Admin/Human Resources
LEKOIL, Oil and Gas
01.2016 - 08.2018
Admin Supervisor
Lekoil Nigeria, London and New Jersey Offices
06.2013 - 12.2015
Business Executive
Standard Chartered Bank
08.2012 - 05.2013
Administrative Officer
ECOWAS Headquarters
09.2011 - 07.2012
Elementary School Teacher
Eby Nursery and Primary school
01.2008 - 02.2009
B.A. Degree - History and International Relations
Obafemi Awolowo University
01.2005 - 01.2009