Sheahien Malikkulam
Project/Operation Manager
Abu dhabi,Abu dhabi
Summary
Accomplished Product Specialist at Telematics, adept in product lifecycle management and fostering teamwork. Spearheaded successful product launches and training programs, enhancing customer engagement and sales performance. Demonstrated expertise in business analysis and collaborative project execution, achieving significant improvements in product innovation and user satisfaction. Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
6
6
Languages
Work History
Product Specialist
Telematics
Abu dhabi
12.2022 - Current
- Manage product portfolio, ensuring balanced offering that met diverse market demands. Spearhead successful product launches, generating widespread brand awareness and interest from potential customers. Analyze sales data to identify trends and opportunities for product improvement and innovation.
- Collaborate with cross-functional teams to streamline product development processes. Led cross-functional teams to align product development with customer needs, achieving high satisfaction rates. Review and analyze customer feedback, incorporating valuable suggestions into future product iterations.
- Negotiate with suppliers to secure cost-effective materials without compromising product quality. Install, configure and maintain systems and network connections. Patch software and installed new versions to eliminate security problems and protect data.
- Support sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line. Deliver presentations at meetings, elevating brand visibility and product awareness.
- Collaborate with sales teams to develop effective selling strategies and materials, boosting sales performance. Review and analyze customer feedback, incorporating valuable suggestions into future product iterations. Improve product features based on customer feedback, leading to notable increase in user engagement.
- Develop comprehensive product training materials, significantly improving team knowledge and customer support quality. Train and provide coaching to junior team members. Offer assistance in implementing and developing training programs. Spearhead creation of user manuals and FAQs, significantly reducing customer support inquiries.
Technical Lead
A B F T
Dubai
05.2017 - 12.2022
- Implement continuous integration and deployment strategies for faster deployments. Maintain close communication throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Coordinate with stakeholders to define project requirements, ensuring alignment with business goals and customer needs. Analyze performance metrics to identify bottlenecks in development processes, implementing solutions that boosted efficiency.
- Led a team of operation team to successfully deliver high-quality projects on time and within budget constraints. Increase productivity by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
- Optimize resource allocation across multiple concurrent projects by closely tracking team capacity levels against project deadlines and milestones. Improve systems with addition of new features and infrastructure.
- Streamline project delivery processes, achieving milestones ahead of schedule without compromising on quality. Prioritize feature requests based on detailed analysis of feedback and market trends.
- Evaluate and recommend new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team. Negotiate with vendors to secure essential tools and services, improving team productivity and project outcomes.
- Enhance team productivity by implementing agile methodologies and promoting continuous integration and deployment practices. Facilitate knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
- Provide educational expertise and mentoring to junior team members. Coordinate cross-functional teams to ensure seamless integration of new features, resulting in more robust product offering.
Project Manager
A T S
Abu Dhabi
12.2006 - 09.2016
- Successfully manage multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals. Plan, design, and schedule phases for large projects. Met project deadlines without sacrificing build quality or workplace safety.
- Identify plans and resources required to meet project goals and objectives. Monitor progress against established goals, adjusting schedules and resources as needed to keep projects on track. Coordinate with cross-functional teams to resolve project issues and mitigate risks.
- Develop comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results. Establish effective communication among team members for enhanced collaboration and successful project completion.
- Monitor project progress, identified risks and took corrective action as needed. Track project and team member performance closely to quickly intervene in mistakes or delays. Analyze project performance data to identify areas of improvement. Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Develop strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results. Manage risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Collaborate closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth. Prepare detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provide detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines. Facilitate smoother project transitions, ensuring thorough documentation and effective handovers. Facilitate workshops to collect project requirements and user feedback.
Education
B.Tech - Telecommunications
Visveswaraiah Technological University
Karnataka, India 06.2001 - 05.2005
Pre-Degree - Science Education
University of Calicut
Kerala, India 07.1999 - 06.2001
Skills
Product Demonstrations
Accomplishments
Huawei Digital Power Champion of the Year 2024
Certification
ITIL: Foundation certificate in IT Service Management.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Specialist
Telematics
12.2022 - Current
Technical Lead
A B F T
05.2017 - 12.2022
Project Manager
A T S
12.2006 - 09.2016
B.Tech - Telecommunications
Visveswaraiah Technological University
06.2001 - 05.2005
Pre-Degree - Science Education
University of Calicut
07.1999 - 06.2001
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