Sheek Reshan
Dubai, UAE ,United Arab Emirates
Summary
Driven Head Waiter offering over Five years of experience and dedication to customer service. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. Diligent, proactive worker with strong history delivering guest satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Senior waiter
Address Creek Harbour, Emaar Group
, Dubau, Uae
07.2023 - 10.2025
- Communicated effectively with kitchen staff to ensure order accuracy.
- Ensured prompt bill payment at end of meal, minimising waiting time for customers.
- Coordinated with other waitstaff for efficient workflow during busy periods.
- Checked quality of delivered goods promptly upon arrival, preventing any potential issues before they arose.
- Managed table settings for enhanced dining experience.
- Maintained high standard of customer service by attentively taking orders and serving meals.
- Trained junior waitstaff, leading to increased team performance.
- Clearly communicated customer dietary and allergy concerns to kitchen team.
- Upsold sides and beverages to increase restaurant revenue.
- Followed checklists for shift start and end to help with smooth transitions.
- Followed food hygiene and safety procedures in line with requirements.
- Maximised staff engagement by recognising and rewarding top performers.
- Supervised operations in fast-paced restaurant, managing team of 15 to 30 wait staff.
Waiter
Vida Creek Harbour, Emaar Group
Dubai, Dubai Creek, UAE
06.2022 - 02.2023
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Practiced healthy and safety measures to comply with regulations.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained knowledge of menu items, leading to accurate order taking.
- Accommodated special dietary requests, enhancing customer dining experience.
Bar waiter
Fairmont Hotel Dubai
Dubai, Dubai, Uae
05.2021 - 04.2022
- Assisted in stock control, reducing waste and maintaining inventory levels.
- Facilitated smooth operation of bar by addressing any equipment issues promptly.
- Instituted new cocktail ideas for increased variety on the drinks menu.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Successfully delivered on tasks within tight deadlines.
Assistant waiter
Emirates Airlines Catering
Dubai, Airport, Dubai, Uae
02.2020 - 04.2021
- Demonstrated professionalism and politeness whilst interacting with customers, improving overall restaurant reputation.
- Maintained cleanliness and orderliness of dining area for enhanced customer experience.
- Achieved excellent customer satisfaction by providing exceptional catering service.
- Provided catering service for more than hundreds capacity events, receiving 85% positive client feedback.
- Coordinated with catering service for optimal food presentation and distribution.
- Led catering services for large events, met diverse client requirements successfully.
Education
Higher Secondary Certificate Examination, 2018 - Business Studies
Govt. Tolaram Collage, Narayangng Dhaka Bangladesh
Dhaka, Bangladesh 03.2016 - 07.2018
Skills
- Team leadership and delegation
- Rotating stock experience
- Fluent in pos systems
- Team building
- Leadership
- Inventory control
- Strategic planning
- Problem-solving
- Calm under pressure
- Event designing
- Catering arrangement
- Banquets
- Event planning
- AV systems
- Floor plan layouts
Languages
English
Fluent
Bengali
Fluent
Arabic
Upper intermediate
Hindi
Native
Urdu
Native
Affiliations
- Spend time with my family, Photography, Football, Travel, Meditation, Workout Gym, Anime
Accomplishments
- Certified Waiter ADDRESS CREEK HARBOUR EMAAR HOSPITALITY BASIC FOOD SAFETY 2023
- Waiter of the year ADDRESS CREEK HARBOUR EMAAR H,G 2024
- CIRCLE OF EXCELLENCE BEST EMPLOYE 2025
- EMAAR The Power of Habit - KPI on Oct 11,2024
- EMAAR Fixed to Flexible: Building a Growth Mindset - KPI on Sep 12,2024
- Certified U By Emaar Loyalty Mindset Training on 5/08/2024
Certification
- Licensed for fire extinguisher from Dubai, UAE- FIRE SAFETY CONSUL TANCY 31/07/2023 LICENSE NO: 1043914 SERIAL NO: 6894 ADGCH (EMAAR GROUP)
References
References available upon request.
Timeline
Senior waiter
Address Creek Harbour, Emaar Group
07.2023 - 10.2025
Waiter
Vida Creek Harbour, Emaar Group
06.2022 - 02.2023
Bar waiter
Fairmont Hotel Dubai
05.2021 - 04.2022
Assistant waiter
Emirates Airlines Catering
02.2020 - 04.2021
Higher Secondary Certificate Examination, 2018 - Business Studies
Govt. Tolaram Collage, Narayangng Dhaka Bangladesh
03.2016 - 07.2018