Shehla Arif
International City
Summary
Results-driven Senior Administrative Officer with a strong background in leading administrative functions and delivering exceptional customer service. Proven ability to streamline processes, manage teams, and resolve complex customer issues. Successfully supervised 80 non-cadre staff and addressed administrative concerns for a diverse community of 25,000 students. Seeking to bring strategic planning and organizational efficiency skills to contribute to a dynamic team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Officer Administration
University of Management & Technology
08.2019 - 11.2023
- Led a team of 80 non-cadre staff, fostering collaboration and providing guidance.
- Managed administrative services for a 25,000-member university community.
- Optimized processes to ensure cost-effective resource use.
- Developed and implemented administrative policies and procedures.
- Collaborated on long-term strategies with senior management.
- Coordinated communications and resolved challenges promptly.
- Organized skill-enhancement training programs for staff.
- Provided comprehensive administrative assistance, including proficiently writing and editing emails, drafting memos, and preparing executive communications
- Demonstrated meticulous record-keeping, ensuring accuracy and completeness in all documentation
Education
Master of Science - Finance
University of Management And Technology
Pakistan07.2019
Master of Science - Commerce
Islamia University Bahawalpur
Pakistan04.2016
Skills
- Communication
- Problem-Solving
- Patience
- Adaptability
- Positive Attitude
- Teamwork
- Customer Service
- Multitasking
- Conflict Resolution
Certification
- Data Science: R Basics, 2020, Harvard University - c33689ce0f1244008099c203537487d3
- Financial Markets, 2020, Yale University - A4AESZJXDJJS
Honors Awards
Employee of the Quarter 2022, University of Management Technology Lahore, I was awarded the title of Best Employee of the Quarter.
Volunteer Experience
Teaching Assistant, 02/01/18, 05/01/18, University of Management and Technology
Languages
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Senior Officer Administration
University of Management & Technology
08.2019 - 11.2023
Master of Science - Finance
University of Management And Technology
Master of Science - Commerce
Islamia University Bahawalpur
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