Sheron Fernando
Dubai,United Arab Emirates
Summary
A results-oriented professional with more than seven years of comprehensive experience across the Business set up, Insurance, and Telecommunications sectors. Demonstrates a professionalism, and composure under pressure, with a proven ability to manage responsibilities effectively. Recognized as a dependable and trustworthy individual who upholds strong ethical standards, delivers consistent performance, and maintains a productive and professional work approach.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Admin & Operation Executive
Dream Journey Business Set Up Services EST.
Dubai, UAE
2023.07 - Current
- Administrative Task: Manage day-to-day office administration by handling communications, maintaining client and legal documents, preparing quotations, invoices and contracts, updating CRM systems, organizing schedules, and ensuring proper handling client application paperwork while Coordinate with external vendors such as typing centers, legal translators, banks, and service providers, while requesting quotations and managing vendor payments efficiently.
- Operation Handling: Coordinate company formation processes (Freezone and Mainland), monitor workflows to ensure timely completion, maintain operational reports, improve efficiency, and follow up with DED, free zones, banks, and authorities to secure approvals on time.
- Customer Service & Relationship Management: Serve as the primary point of contact for clients throughout the setup process by providing timely updates, resolving issues effectively, and handling complaints professionally to ensure a high level of client satisfaction.
- Coordination: Coordinate with internal departments & the PRO to manage visa processing, labor cards, and Emirates ID applications, while handling license renewals, company amendments, and submitting and tracking all applications through government portals.
- HR Assistance: Assist HR with internal support functions by handling employee onboarding, attendance tracking, payroll inputs, and arranging staff travel, accommodation, and visa processing.
- Basic Bookkeeping: Handle Perform basic bookkeeping functions by managing petty cash and expense records, supporting invoicing and payment follow-ups, and maintaining accurate tracking of client payments and outstanding dues to ensure financial accuracy and accountability
- Compliance & Report making: Ensure compliance by maintaining accurate and up-to-date records, preparing detailed daily and weekly reports along with operational summaries, monitoring adherence to regulatory requirements, and supporting internal and external audits through proper documentation and timely reporting.
Senior Operation Executive
Sanasa Insurance
Colombo, Sri Lanka
2021.06 - 2023.06
- Inter-Departmental Liaison: Acted as primary point of contact between clients and internal departments to streamline policy servicing, ensure smooth execution of daily operations & Collaborated with sales teams, resulting in aligned operational strategies.
- Policy & Documentation Management: Reviewed and processed insurance proposals, quotation, endorsements and renewals while coordinating with underwriters to ensure timely policy issuance.
- Administrative Support: Supported overall office operations by coordinating tasks, assisting staff, and clients through various way & maintaining efficient administrative processes to ensure accuracy and compliance.
- Data Management & Reporting: Managed data in spreadsheets and reports, maintained accurate records, supported budget planning, and organized meetings and events.
- Compliance & Risk management: Assured regulatory compliance with thorough scrutiny of all operations-related activities & Implemented risk management procedures to minimize potential financial losses.
Customer Service Executive
Dialog Axiata PLC
Colombo, Sri Lanka
2019.05 - 2021.06
- Customer Service: Welcomed, provided assistance, and responded to inquiries face-to-face, over phone (including WhatsApp), and via email and Improved customer satisfaction by addressing and resolving complaints swiftly & Conducted customer surveys to gather feedback on service experience improvement(NPS).
- Sales & Negotiation: Achieved company monthly targets in retail, group, and corporate channels through up-selling and cross-selling by visited corporate locations representing company to negotiate with management for corporate sales & Offered additional products and services to boost company sales.
- Inventory Management: Managed and monitored stock inventory to ensure accurate levels and timely replenishment, while preparing inventory reports and supporting audits for accuracy and compliance.
- Administrative Task: Performed administrative duties efficiently; this included managing schedules, organizing files and drafting correspondence by Maintained a clean and organized workspace, contributing to an effective work environment.
- CRM & SAP Proficiency: Utilized CRM software & SAP system proficiently, streamlining the complaint handling process.
Education
Level 7 PGD Student - SM & Leadership
Sunderland University - United Kingdom
Dubai 2026.01 -
A-Levels - Advanced Level Of Education Examination
Christ King College
Sri Lanka 2016.04 - 2018.08
Diploma - Business Management
Aquinas College of Higher Studies
Sri Lanka 2019.05 - 2021.03
GED - Certificate of Microsoft Office
Christ King College
Sri Lanka 2011.12 - 2012.03
Skills
- Customer Relationship Management
- Analytical mindset
- ERP & SAP systems
- Operations Management
- Communication & Negotiation skill
- Pressure Handling & Report Making
- Scheduling & Time Management
- Team Leadership & Problem-solving
- POS Systems & Cash Handling
- Email & Phone Etiquette
- Notion Proficiency
LANGUAGES
English - Proficient (C2)
Fluent
Sinhala
Native
References
Available Upon Request.
Timeline
Level 7 PGD Student - SM & Leadership
Sunderland University - United Kingdom
2026.01 -
Admin & Operation Executive
Dream Journey Business Set Up Services EST.
2023.07 - Current
Senior Operation Executive
Sanasa Insurance
2021.06 - 2023.06
Diploma - Business Management
Aquinas College of Higher Studies
2019.05 - 2021.03
Customer Service Executive
Dialog Axiata PLC
2019.05 - 2021.06
A-Levels - Advanced Level Of Education Examination
Christ King College
2016.04 - 2018.08
GED - Certificate of Microsoft Office
Christ King College
2011.12 - 2012.03