Soumaya El Amil
Dubai,UAE
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admin & Operation Executive
Trust Crown Technical Services
Dubai, UAE
02.2021 - Current
- Resolved operational issues swiftly, minimising downtime.
- Adhered strictly to health and safety regulations, providing a safe working environment.
- Led team meetings for improved collaboration and productivity.
- Ensured customer satisfaction with efficient handling of queries and complaints.
- Established operational strategies to meet organisational goals.
- Coordinated inter-departmental communication, resulting in better teamwork.
- Assisted in budget preparation, maintaining financial discipline across departments.
Senior Customer Service Representative
Al Amira Salon
Dubai, UAE
01.2020 - 01.2021
- Constantly updated on industry trends to provide up-to-date advice to customers.
- Trained new staff members, ensuring consistent quality of customer service delivery.
- Enhanced sales +18% by addressing customer needs of advanced products knowledge
- Promptly handled ~60 calls / week to address customer concerns (95% satisfaction rate)
- Developed effective strategies to improve customer loyalty, increased by 10%
Retail Sales Associate and Customer Specialist
Arabia To Go
Dubai, UAE
01.2017 - 01.2020
- Established rapport with customers through attentive listening and communication.
- Assisted in visual merchandising, improving shop floor appeal.
- Dealt with returns, ensuring customer satisfaction.
- Enhanced customer services , increasing satisfaction rates by 20%
- Increased sales by 10% through personalizing customer journey
- Coached sales associates in 3 locations (Blue Waters, Dubai Mall, Seef Mall)
Makeup Artist and Advisor
Flormar
Meknes, Morocco
01.2015 - 01.2017
- Exceed retail sales goals by 35% in the makeup and nails categories -
- Assisted in planning and executing 5 events to attract over 100 new clients -
- Attended 2 trainings focused on foundations and customer relations
- Worked closely with fashion designers to create appropriate looks for runway models.
- Communicated effectively with team members during busy periods to ensure smooth service flow.
- Conducted training sessions for new employees; this improved overall team performance significantly.
- Maintained cleanliness and organisation in work area, ensuring a comfortable environment for clients.
Education
Diploma - Marketing and Sales
Moulay Smail school
Meknes, Morocco /2014 - /2015
Diploma - Advanced English course
Moulay Smail school
Meknes, Morocco /2014 - /2015
Skills
- Customer Service
- Customer relations
- Problem-solving
- Invoice processing
- Cash handling
- Team Leadership
- Public speaking
- Sales expertise
Languages
Arabic
Native
English
Fluent
French
Upper intermediate
Certification
Teamwork Champion (2019)
Arabia To Go, Dubai, United Arab Emirates
Employee of the Year (2016)
Flormar, Meknes, Morocco
Timeline
Admin & Operation Executive
Trust Crown Technical Services
02.2021 - Current
Senior Customer Service Representative
Al Amira Salon
01.2020 - 01.2021
Retail Sales Associate and Customer Specialist
Arabia To Go
01.2017 - 01.2020
Makeup Artist and Advisor
Flormar
01.2015 - 01.2017
Diploma - Marketing and Sales
Moulay Smail school
/2014 - /2015
Diploma - Advanced English course
Moulay Smail school
/2014 - /2015
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