SHIHAD MOHIYADHEEN

Identified and secured new business prospects.

Established connections with clients, boosting retention.

Answered customers' questions regarding products, prices and availability.

Managed negotiations with agents for rates and relevant shipment details.

Provided pricing information to clients.

Expanded business reach by pursuing strategic opportunities like cold calling, and participation in industry events.

Coordinated with operations team to optimize service delivery.

• Identified and secured new business prospects.
• Established connections with clients, boosting retention.
• Engaged with customers and partners to create lasting business connections.
• Answered customers' questions regarding products, prices and availability.
• Expanded business reach by pursuing strategic opportunities like cold calling, and participation in industry events.
• Delivered compelling quotes to attract new business.
• Ensured efficient service by collaborating with operations.
• Ensured mutually beneficial agreements for all parties.
• Maintained accurate records of sales activities, client interactions.

• Consistently ensured customer satisfaction at touchpoints.
• Served as first contact for customer concerns.
• Resolved escalated customer complaints promptly and efficiently.
• Constant liaison with Check-in, Boarding Gate, Lounge.
• Coordinated activities of service partners for efficient passenger onboarding.
• Prevented implementation of unsafe acts through emergency authority measures.
• Consistently ensured exceptional customer service for positive customer experiences.
• Ensured cohesive and reliable service delivery by cooperating with fellow customer service agents across different channels.
• Contributed to creation of high-performing team members through effective training.

• Greeted and assisted numerous customers each day, offering personalized product advice, handling transactions with complete accuracy, and maintaining high customer satisfaction while managing visual displays and processing returns efficiently.

• Prepared quotes, sales invoices, and delivery orders while responding to inquiries from clients, vendors, and walk-in customers.
• Monitored accounts receivables, communicated with creditors, and maintained organized office files in both digital and physical formats.