SHIHAD MOHIYADHEEN
Logistics Sales & Customer Service Executive
Dubai
Summary
Accomplished professional with a strong background in sales and customer service across the logistics and aviation industries. Currently driving revenue growth and client acquisition in logistics through strategic sales initiatives and tailored customer solutions. Previously served as a Customer Service Executive at Dubai International Airport, where I honed my skills in high-pressure, customer-facing environments, ensuring seamless service delivery and rapid issue resolution. Known for building lasting client relationships, exceeding sales targets, and delivering exceptional customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
4
4
Languages
Work History
Sales & Customer Service Executive
Amigos Logistics
12.2024 - Current
- Identified and secured new logistical business prospects.
- Established connections with clients, boosting retention.
- Answered customers' questions regarding enquiries, prices and availability.
- Managed negotiations with logistics agents for rates and relevant shipment details.
- Provided pricing information to clients.
- Expanded business reach by pursuing strategic opportunities like cold calling, and participation in industry events.
- Coordinated with operations team to optimize service delivery & keep customers updated.
Business Development Executive
Abreco Freight
05.2023 - 10.2024
- Identified and secured new business prospects.
- Established connections with clients, boosting retention.
- Engaged with customers and partners to create lasting business connections.
- Answered customers' questions regarding products, prices and availability.
- Expanded business reach by pursuing strategic opportunities like cold calling, and participation in industry events.
- Delivered compelling quotes to attract new business.
- Ensured efficient service by collaborating with operations.
- Ensured mutually beneficial agreements for all parties.
- Maintained accurate records of sales activities, client interactions.
Customer Service Executive
Fsg (Dubai International Airports)
01.2021 - 04.2023
- Consistently ensured customer satisfaction at touchpoints.
- Served as first contact for customer concerns.
- Resolved escalated customer complaints promptly and efficiently.
- Constant liaison with Check-in, Boarding Gate, Lounge.
- Coordinated activities of service partners for efficient passenger onboarding.
- Prevented implementation of unsafe acts through emergency authority measures.
- Consistently ensured exceptional customer service for positive customer experiences.
- Ensured cohesive and reliable service delivery by cooperating with fellow customer service agents across different channels.
- Contributed to creation of high-performing team members through effective training.
Sales Executive
Happy Traders
03.2018 - 10.2019
- Greeted and assisted numerous customers each day, offering personalized product advice, handling transactions with complete accuracy, and maintaining high customer satisfaction while managing visual displays and processing returns efficiently.
Office Administrator
Al Safa Fibreglass LLC
08.2017 - 02.2018
- Prepared quotes, sales invoices, and delivery orders while responding to inquiries from clients, vendors, and walk-in customers.
- Monitored accounts receivables, communicated with creditors, and maintained organized office files in both digital and physical formats.
Education
MBA - Project Management
SIKKIM MANIPAL UNIVERSITY
India 04.2001 - 2015
BBA - Finance
CALICUT UNIVERSITY
04.2001 - 2013
Skills
- Sales strategies
- Customer engagement
- Logistical planning
- Sales enquiry handling
- Pricing
- Relationship management
- Active listening
- Customer relationship management
Certification
Best employee certification from Dubai Airports
Timeline
Sales & Customer Service Executive
Amigos Logistics
12.2024 - Current
Business Development Executive
Abreco Freight
05.2023 - 10.2024
Customer Service Executive
Fsg (Dubai International Airports)
01.2021 - 04.2023
Sales Executive
Happy Traders
03.2018 - 10.2019
Office Administrator
Al Safa Fibreglass LLC
08.2017 - 02.2018
MBA - Project Management
SIKKIM MANIPAL UNIVERSITY
04.2001 - 2015
BBA - Finance
CALICUT UNIVERSITY
04.2001 - 2013
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