Summary
Work history
Skills
Certification
Education
AWARDS & RECOGNITION
LANGUAGES
References
DECLARATION
Generic
Shiku Padmakumar

Shiku Padmakumar

Dubai,UAE

Summary

Dynamic and results-driven professional with a strong expertise in business development and sales, adept at crafting effective business development strategies and executing sales forecasting and planning. Proven track record in client acquisition and retention, negotiation, and deal closure, supported by exceptional client relations and communication skills. Demonstrates leadership aptitude through operations management, team building, and performance monitoring. Proficient in customer relationship management software and business automation tools, with a resilient approach to pressure. Committed to driving growth through strategic prospecting and enhancing client engagement.

Work history

Business Development Manager

Datamate Info Solutions LLC
Dubai, UAE
2024.01 - 2025.12
  • Led client presentations and managed end-to-end sales processes for ERP software solutions.
  • Acted as a key team member at a leading software development company, contributing to major business wins and client retention.
  • Collaborated closely with Mediware HIS, PACS implementation and support teams to ensure timely product delivery and quality post-sales service.
  • Analyzed client requirements and recommended the most suitable ERP/EMR solutions tailored to industry-specific needs.
  • Managed Annual Maintenance Contracts (AMC) and client accounts, ensuring timely fund collections and ongoing relationship management.
  • Maintained strong knowledge of market trends, competitor activity, and client needs to effectively position the company's offerings.
  • Took full ownership of the end-to-end sales cycle, including lead generation, negotiation, deal closure, account management and post-sale follow-up.
  • Supported senior leadership in achieving regional business goals and expanding market presence.
  • Actively participated in team knowledge-sharing initiatives and provided guidance to newer team members.
  • Successfully achieved individual and team targets, contributing to overall business growth.

Sales Manager – GCC

Medas Middle East Software Systems LLC
Dubai, UAE
2022.03 - 2023.12
  • Re-engaged previously lost clients successfully for Medas HIS.
  • Facilitated team management and client relations across GCC.
  • Supported efforts in maintaining strong business relationships.
  • Single point of contact for all sales & business development needs & conducts market assessments to understand current trends and adapt to changes.
  • Facilitated client commitment through effective contract negotiations.
  • Supported customer satisfaction by implementing innovative sales strategies.
  • Helped identify new market opportunities through thorough analysis.
  • Contributed to maintaining ownership of the sales pipeline by sourcing and developing new business opportunities.
  • Aided in growing annual revenue with targeted sales and marketing strategies.
  • Receivables & Account management with respect to all clients on a timely basis.

HR & Admin Manager

Lifenity International Group
Dubai, UAE
2022.01 - 2022.03
  • Heading the onboarding procedures providing a positive start for new hires.
  • Managed internal communications effectively maintaining transparency across teams.
  • Ensured data protection compliance with meticulous record keeping.
  • Updated company policies leading to enhanced workplace safety standards.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Streamlined processes to improve and optimise office operations.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Streamlined office workflows for enhanced productivity.

Senior Operations Specialist

Allianz
Thiruvananthapuram, India
2021.06 - 2021.12
  • Initiated process improvements that boosted operational efficiency for German based insurance sector.
  • Handled high-pressure situations calmly, preventing potential crises.
  • Contributed to team success by providing operational support.
  • Maintained detailed records for easy reference and transparency.
  • Delivered exceptional customer service whilst addressing complaints and queries efficiently.
  • Developed strategies that led to significant improvement in workflow processes.
  • Improved efficiency with meticulous quality control checks.
  • Mentored employees to maximise development potential.

Senior HR Executive

Yarab Technologies Pvt Ltd
Thiruvananthapuram, India
2019.11 - 2020.09
  • Assisted with full HR life cycle management across UK and Indian operations for IT Industry
  • Supported payroll processing and onboarding procedures until exit formalities were completed
  • Aided in compliance and regulatory handling tasks
  • Developed and rolled out policy amendments for improved work environment.
  • Ensured legal compliance in all HR practices, avoiding penalties or fines.

Senior Sales & HR Executive

Perspective Projects Pvt Ltd
2016.01 - 2019.11
  • Facilitated sales management processes within construction and real estate sectors.
  • Assisted in managing client relations to improve customer satisfaction.
  • Supported achievement of established targets.
  • Contributed to teamwork and management objectives.

Senior Executive – HR

Hercules Automobiles International (P) LTD
Thiruvananthapuram, India
2014.11 - 2015.12
  • Assist executive director and HR head in aligning with organisational and business goals.
  • Coordinate employee lifecycle processes from interviews to exit formalities.
  • Facilitate team engagement and peer-to-peer knowledge transfer.
  • Manage compliance with licensing, legal, statutory, and regulatory requirements.
  • Liaise effectively with vendors and suppliers.
  • Oversee payroll, performance appraisals, and attendance management.
  • Handle HR operations across multiple regions.
  • Maintain high employee morale.

Skills

  • Business development and sales
  • Sales strategy and forecasting
  • Client acquisition and retention
  • Negotiation and deal closure
  • Client relations and engagement
  • Effective communication skills
  • Presentation and interpersonal skills
  • Operations management and leadership
  • Team building and performance monitoring
  • Strategic prospecting techniques
  • Leadership aptitude and resilience
  • Customer relationship management software proficiency
  • Leadership aptitude
  • Adaptability to market changes
  • Key account handling
  • Knowledge of ERP systems

Certification

Tally Certified Professional

Education

Master Of Business Administration - HR, Finance

Ponjesly College Of Engineering
Chennai

Bachelor Of Commerce - Taxation, Law & Accounts

St. Xavier's College
Thiruvananthapuram, Kerala, India

AWARDS & RECOGNITION

Best Employee Of The Year Hercules Group Int'l Pvt Ltd (2015), 

Performance Awards Allianz (2021)

LANGUAGES

English
Fluent
Hindi
Fluent
German
Beginner
Tamil
Fluent
Malayalam
Native

References

References available upon request.

DECLARATION

I hereby declare that the above-mentioned information is true and correct to the best of my knowledge and belief. 

Place: Dubai                                                                                      Shiku Padmakumar 

Date:                                                                                                                                

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