SHILPIKA NEELAMMA CJ
Admin Manager
Abu Dhabi,KA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Admin Manager
PRINTER CARE
5 2023 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Document Controller
Al Ahli Aluminium LLC
02.2023 - 04.2023
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Provided support for document controls and worked with contract documents.
- Checked blueprints and drawings for accuracy and completeness.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
Accountant Assistant
Atlantic Global Shipping Co Ltd
04.2022 - 11.2022
- Prepare FDA's for the vsl's called at Fujairah/ Jebel Ali, Sharjah, Hamriyah & other GCC countries .
- Maintaining day to day cash expenses
- Maintaining boat log including third party vendor invoices
- Maintaining customs invoices
- Updating operation Team regarding pending customs & custom documentation corrections Knowledge about PDA
- Built strategic relationships with key account personnel.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Provided clerical support to all accounting professionals in department.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Communicated with suppliers to reconcile invoice payments.
- Answered phone calls regarding financial matters such as payments due.
Receptionist/Assistant Accountant
We Care Medical Centre
03.2020 - 03.2022
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensure back up when absent from reception desk Confirmed appointments, communicated with clients and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints. Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Keeps a safe and clean reception area by complying with procedures, rules and regulations
Business Development Manager
Printer Care
11.2018 - 01.2020
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Taught consultative selling techniques to new and existing staff members to build expertise.
Marketing Manager
Printer Care
02.2017 - 02.2018
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
Marketing Executive
Printer Care
08.2016 - 01.2017
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Identified industry benchmarks to measure success of key digital strategy areas.
- Writing up sales reports, activity reports and revenue forecasts
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Education
Bachelor's Degree Bachelors of Commerce - Accounting
Cauvery College Gonikoppal
Mangalore University - Karnataka, India 05.2013 - 05.2016
Pre University Courses : Commerce -
FIELD MARSHAL KM CARIAPPA COLLEGE
Karnataka, India 06.2011 - 03.2013
SSLC -
KARNATAKA GOVERNMENT SCHOOL MADIKERI
Karnataka, India 03.2010 - 04.2011
Skills
Operations Quality control Verbal and written communication Account management Market understanding Marketing
Languages
Fluent in English, Hindi, Kannada, Telugu, Tamil, Malayalam.
Timeline
Document Controller
Al Ahli Aluminium LLC
02.2023 - 04.2023
Accountant Assistant
Atlantic Global Shipping Co Ltd
04.2022 - 11.2022
Receptionist/Assistant Accountant
We Care Medical Centre
03.2020 - 03.2022
Business Development Manager
Printer Care
11.2018 - 01.2020
Marketing Manager
Printer Care
02.2017 - 02.2018
Marketing Executive
Printer Care
08.2016 - 01.2017
Bachelor's Degree Bachelors of Commerce - Accounting
Cauvery College Gonikoppal
05.2013 - 05.2016
Pre University Courses : Commerce -
FIELD MARSHAL KM CARIAPPA COLLEGE
06.2011 - 03.2013
SSLC -
KARNATAKA GOVERNMENT SCHOOL MADIKERI
03.2010 - 04.2011
Admin Manager
PRINTER CARE
5 2023 - Current