Shreyas Shreehari

Dynamic and results-driven Supply Chain Leader with extensive experience in Order to Cash (O2C) operations, Digital Transformation, and Process Optimization across MENA. Proven expertise in Shared Services setup, Center of Excellence (CoE) expansion, Credit Management, and Compliance Management. Adept at driving operational efficiencies, enhancing customer centricity, mitigating sales losses, and improving cash flow through strategic supply chain innovations. Strong leadership in managing end-to-end O2C operations, fostering cross-functional collaboration, and implementing best practices to optimize service delivery and maximize business impact.

• Successfully optimized O2C operations across 19 MENA countries, enhancing customer service levels and compliance.
• Led a Digital Transformation initiative, automating critical O2C functions, reducing manual interventions, and improving efficiency.
• Establish and manage Shared Services and Center of Excellence (CoE) by transitioning key processes from Sales, Finance, and Supply Chain.
• Increased the Customer Satisfaction Index (CSI) through proactive engagement, streamlined order management, and improved service delivery.
• Reduced issues at the time of delivery and complexity, contributing to profitability and operational sustainability.

• Retail
• Ecommerce
• Direct Delivery
• Distributors
• Food Service
• FMCG
• Pharmaceuticals

• Order to Cash (Supply Chain)
• Call Center
• Process Optimization
• Supply Chain
• Finance (Order to Cash)

• Spearhead Order to Cash (O2C), Call Center, and Process Optimization departments, overseeing seamless operations across 19 countries in MENA.
• Establish and manage Shared Services and Center of Excellence (CoE), lifting and shifting key processes from Sales, Finance, and Supply Chain functions.
• Oversee Customer Solution Analysts, Order Management, Call Center, Shared Services, Collections, Payment Applications, Credit Management, Claims & Deductions, and Order Fulfillment Analysts.
• Ensure adherence to Global O2C Standards, Compliance Frameworks, and Business Continuity Plans.
• Optimize working capital by mitigating sales losses, reducing receivables, and improving cash flow management.
• Foster a culture of customer centricity, leading initiatives to enhance the Customer Satisfaction Index (CSI) through internal and external collaboration.
• Drive cost savings in distribution by evaluating logistics operations and implementing strategic improvements.
• Develop long-term business plans and innovations, ensuring seamless execution through management teams.
• Expand Center of Competence coverage across customer segments and shared services, scaling operational efficiencies.
• Perform risk assessments, resource planning, and impact analysis for business initiatives, ensuring alignment with organizational goals.
• Serve as a key panel member in major Business Transformation Projects, identifying gaps and leading process enhancements.
• Collaborate with Shared Services and external customers to align business strategies with operational excellence.