Shubham sen
Dubai,UAE
Summary
Accomplished Customer Service Representative of 5 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Representative/ Retail sales
Etisalat
Dubai, UAE
2022.01 - Current
- Handling customers and Accountable for managing and selling products and services to more than 100+ Nationalities
- Ensuring origination and execution of customer onboarding process.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Follow all relevant departmental policies ,processes, standard operating procedures, and instructions so that work is carried out in a controlled manner.
Huawei Mobiles
Innovation Group
Dubai, UAE
2018.07 - 2021.08
- Co ordination with channel partners regarding their verifications
- prepare the requisite reports such as daily visit report, weekly visit plan
- Completed repair tasks within specified timeframes, growing brand reputation and fostering customer loyalty.
HDFC bank India
HDFC
jhansi, india
2015.03 - 2016.04
- Handled in-person, email and mailed correspondence.
- Completed transactions to replace or exchange defective items.
- Offered current, accurate advice on optional solutions for concerns.
- Shared informational brochures and details about policies to help guests make decisions.
Education
Bachelor of commerce -
Bundlekhand University india
india 2011.03 - 2014.05
Skills
- Sales negotiating
- Sales enquiry handling
- Cash handling
- Relationship-building
- Basic computer knowledge
- Store maintenance
- Customer sales support
- Microsoft Office
- Strategic sales knowledge
- Administrative support
- B2B SaaS
Languages
English
Fluent
Hindi
Native
Arabic
Advanced
Timeline
Customer Service Representative/ Retail sales
Etisalat
2022.01 - Current
Huawei Mobiles
Innovation Group
2018.07 - 2021.08
HDFC bank India
HDFC
2015.03 - 2016.04
Bachelor of commerce -
Bundlekhand University india
2011.03 - 2014.05