Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Shubham sen

Shubham sen

Dubai,UAE

Summary

Accomplished Customer Service Representative of 5 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Customer Service Representative/ Retail sales

Etisalat
Dubai, UAE
01.2022 - Current
  • Handling customers and Accountable for managing and selling products and services to more than 100+ Nationalities
  • Ensuring origination and execution of customer onboarding process.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Follow all relevant departmental policies ,processes, standard operating procedures, and instructions so that work is carried out in a controlled manner.

Huawei Mobiles

Innovation Group
Dubai, UAE
07.2018 - 08.2021
  • Co ordination with channel partners regarding their verifications
  • prepare the requisite reports such as daily visit report, weekly visit plan
  • Completed repair tasks within specified timeframes, growing brand reputation and fostering customer loyalty.

HDFC bank India

HDFC
jhansi, india
03.2015 - 04.2016
  • Handled in-person, email and mailed correspondence.
  • Completed transactions to replace or exchange defective items.
  • Offered current, accurate advice on optional solutions for concerns.
  • Shared informational brochures and details about policies to help guests make decisions.

Education

Bachelor of commerce -

Bundlekhand University india
india
03.2011 - 05.2014

Skills

  • Sales negotiating
  • Sales enquiry handling
  • Cash handling
  • Relationship-building
  • Basic computer knowledge
  • Store maintenance
  • Customer sales support
  • Microsoft Office
  • Strategic sales knowledge
  • Administrative support
  • B2B SaaS

Languages

English
Fluent
Hindi
Native
Arabic
Advanced

Timeline

Customer Service Representative/ Retail sales

Etisalat
01.2022 - Current

Huawei Mobiles

Innovation Group
07.2018 - 08.2021

HDFC bank India

HDFC
03.2015 - 04.2016

Bachelor of commerce -

Bundlekhand University india
03.2011 - 05.2014

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Shubham sen