SHUBHAM MANOJ YADAV
customer Services Agent
Nagpur,india
Summary
A driven, open-minded, creative and successful mid-level employee with a strong sense of dedication and commitment of over 1 year of progressive experience in on-ground flight handling.
Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Front Office Assistant, Guest Receptionist
SAVOY GROUP OF HOTEL APARTMENT
08.2019 - Current
- Served as a hotel receptionist under the supervision of front office manager, and learned dealing with international guest and to provide heartfelt hospitality, and to assist them with the problem related to their stay
- To look after guest reservation and to handle online portals booking .
Cabin Appearance Assistant
JET AIRWAYS INDIA PVT LTD
06.2018 - 04.2019
- Supervising the interior designing and cleaning of the aircraft , handling transit guests including guests with special needs and making duty and staff allocation as per requirement of the shift.
Education
Certificate of Higher Education - Hospitality
2014.05 - 2018.05
GPA: 70
- Awarded (Best Cultural head)
Bachelor of Science - Biology
06.2012 - 04.2014
GPA: 52
Skills
- TECHNICAL SKILLS
- Customer-service orientated
- Email management
- MS Office
- Data analysis with MS Excel
- Excellent communication skills in both written and verbal
- Ability to deal with people diplomatically
- Strong work ethic
- Excellent command over the English Language
- Quick learner, highly motivated and eager to learn new things
- Strong problem solving ability
- Ability to work as individual as well as in group
- Friendly attitude with everyone and strong motivational skills
Accomplishments
- MSCIT (November 2012), Participated in college event- TANDOORI NIGHTS (food festival) as a Media and Publicity crew
- Participated in college event- “Finger Food Buffet”
- Participated in college event-“Cocktail Demonstration”
- Attended “FOOD WORKSHOP” Seminar at Hotel Radisson Blue, Nagpur
- OUTDOOR CATERINGS:
- Have done 5 outdoor catering organize by college at Centre Point Hotel, Nagpur
- Have done 10 outdoor catering organize by college at RADISSON BLU HOTEL, Nagpur
Interests
HOBBIES , Listening to music, dancing Social Service Travelling Internet surfing Playing Cricket Dancing
Languages
English
Advanced
Hindi
Native
Arabic
Beginner
Reading Books
Reading books actually gives you peace , removes negative impact heals your soul in the downfall period of your life.
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