Summary
Overview
Work History
Education
Skills
Timeline
Generic
Silva John

Silva John

Dubai

Summary

A dynamic professional with nearly 5 years functional experience in client relationship and management operations. Dedicated, hard-working facilities soft service coordinator with 5 years of soft service coordinator background. Highly organized, detail-oriented self-starter with strong communication skills. Demonstrated ability to use expertise to analyze and advise management on a wide range of program activities, ensuring sustainable growth and supporting process improvement. With extensive customer relationship expertise and self-developed social interaction and problem- solving skills Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

9
9
years of professional experience

Work History

Soft Services Coordinator

Berkeley service UAE LLC
07.2018 - Current
  • Address service and information requests received through mail, email, telephone, and in-person interactions.
  • Manage relationships with multiple vendors, ensuring they meet client expectations.
  • Managing and monitoring Contracts and service level agreement (SLA),Working with various software and tools provided by the Client. Maintaining Both soft and hard Filling system, ensuring consistency and support
  • Produce and present various options to clients, flexibility in scope to meet project requirements
  • Budgeting and preparation of quotations for FM services
  • Update financial records, reconcile invoices, and follow up on outstanding payments.
  • Prepare and present various management and monthly reports summarizing FM activities.
  • Provide administrative support for FM activities, including raising purchase requisitions (PR) and purchase orders (PO)
  • Coordinate for site surveys
  • Effectively use of proper escalation for Facility related concerns.

Achievements:-

  • Successfully collaborated with the marketing team at the FM Expo in September 2021.
  • Area Supervisor (Soft Services) - Dubai Air Show, November 2019.
  • Area Supervisor (Housekeeping Service) - Emirates Dubai Rugby 7's.

Facilities Management Admin

Berkeley Service UAE LLC
07.2018 - 07.2020
  • PPM-work order monitoring with manager and supervisor Create Technical service request to technical team
  • Update daily /weekly and monthly report in the system by coordinating with team
  • Filling/updating of internal and external document Handling the day to day activities of the site
  • Answering phone calls and direct calls to appropriate parties or take message
  • Assist the FM with a daily operation task Arrange a Hot Desk allocation
  • Arrange board room & meeting room bookings Handle basic daily accounting related Issues Making various Monthly Reports for the Client Ordering of Monthly Consumables/ Stock Inventory
  • Maintaining soft and hard copies of Records and Files
  • Be a part of the ERT team and assist evacuations drills and emergency Assist with processing site's OVSC & 360 activities
  • Responsible to take reasonable care to protect their own health and safety and to comply with the requirements of the health and safety guidelines, policies and rules as per GEsite
  • Assist with processing all site EHS issues and updating GENSUITE
  • Monitor measure and report on operational issues, development plans and achievement within agreed formats and timescales.
  • Inspections: Conduct routine daily and weekly inspections to identify defaults,damages and/or failures to the site assets.

Audits: Complete audits, inspections as per GENSUITE Compliance Calendar

Reports: Assist in preparation of monthly reports.

Managed : General Electric (GE),Coca cola

Customer Executive

BLS INTERNATIONAL
07.2017 - 03.2018
  • Documentation check & verification for Indian passport renewal & India visa as per the standards and guidelines set by the
  • Indian consulate & Indian embassy
  • Handling customer queries &educate them the process Promotion of value-added services
  • Tagging the application by color coding
  • Tallying and accounting of day end cash additional skills and requirements
  • Co-ordinate with Indian consulate and update the system to run work smoothly

Assistant Teacher

HABITATSCHOOL,AJMAN
01.2016 - 01.2017
  • Prepare classroom equipment and instructional material for lessons Perform recordkeeping duties associated with the classroom including attendance and grade calculation
  • Instruct student in proper classroom procedures and behavior Making sure the classroom environment is well organized, safe, and attractive so that students can grow and develop to their full potential Following the school curriculum
  • Managing the classrooms and reporting to the superiors Coordinating various activities for the school programs Coordinating with parents during Parent Teacher Meetings
  • Completed daily reports, meal count sheets, and attendance logs

Achievements:-

  • Creating happy classroom (10/2016)

Education

Bachelor of Business Administration -

Victoria Group of Institutions University: DR.C.V. RAMAN UNIVERSITY
2019

Al Ameer English School
2014

Lords Public School
2012

Skills

  • Presentation design
  • Credit and collections
  • Documentation and control
  • Payroll and budgeting
  • Workflow planning
  • Database administration
  • Adaptability
  • Teamwork
  • Leadership
  • Result oriented
  • Self motivated
  • Facility operations
  • Airline Operations

  • Time Management
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Microsoft Word
  • Data Management
  • Flexible and Adaptable

Timeline

Soft Services Coordinator

Berkeley service UAE LLC
07.2018 - Current

Facilities Management Admin

Berkeley Service UAE LLC
07.2018 - 07.2020

Customer Executive

BLS INTERNATIONAL
07.2017 - 03.2018

Assistant Teacher

HABITATSCHOOL,AJMAN
01.2016 - 01.2017

Bachelor of Business Administration -

Victoria Group of Institutions University: DR.C.V. RAMAN UNIVERSITY

Al Ameer English School

Lords Public School
Silva John