Simon Semanda
Dubai
Summary
My main objective is to gain professional experience in hospitality and culinary industry ensuring exceptional service standards are delivered and maintained at all times to guest .
Overview
9
9
years of professional experience
Work History
Food and Beverage associate
TGP International, Restaurant, Trade
09.2021 - 03.2022
- Welcome and greet guests in warm and FRIENDLY manner and demonstrate excellent customer service at all times
- Seating guests and managing hall seating chart
- Provide menus and allocate waiter/waitress tables to serve
- Assist wait for staff with bussing and serving duties
- Managing reservations and monitoring floor activity to determine seating and dining flow
- .Listening actively to guests’ inquiries and responding in a timely, friendly, and efficient manner
- .Assisting kitchen staff with work when required including cleaning, stocking, and arranging silverware
- .Thanking and biding farewell to guests dining.
Food and Beverage associate
Saddle Cafe Dubai
02.2017 - 08.2020
- Welcome and greet guests in warm and friendly manner and demonstrate excellent customer service at all times
- Present guests with menu, assist in their item selection, take orders and serve food in timely manner
- Communicate efficiently with kitchen staff and barista to guarantee customer satisfaction and ensure smooth running of operations
- Arrange table set-ups before and after each customer according to café’s set standards
- Operating cash registers, managing transactions, and balancing cash drawers
- .Achieving established goals and targets quarterly and yearly
- Maintain personal grooming standards as set by standard operating procedures
- Handle customer complaints professionally and efficiently, in line with company policy.
- Thanking and bidding farewell to guests after dinning.
Beverage associate
Pink Berry
04.2013 - 10.2016
- Greet every customer cheerfully and offer menu suggestions
- Answer questions about menu items and ingredients
- Scoop ice cream and mix shakes
- Make specialty coffee drinks and other beverages
- Quickly and accurately ring up customers
- Thank guests when they leave the café.
Education
Bachelors degree of science -
Makerere University Uganda
Uganda advanced certificate of Education - undefined
Mengo Secondary School
Uganda Certificate of Education -
Light College Bulenga
Skills
SKILLS
- Excellent communication
- Excellent customer service skills
- Quick learner
- Ability to work in team
- Problem solving skills
- Strong work ethic
- Self Motivated
Timeline
Food and Beverage associate
TGP International, Restaurant, Trade
09.2021 - 03.2022
Food and Beverage associate
Saddle Cafe Dubai
02.2017 - 08.2020
Beverage associate
Pink Berry
04.2013 - 10.2016
Bachelors degree of science -
Makerere University Uganda
Uganda advanced certificate of Education - undefined
Mengo Secondary School
Uganda Certificate of Education -
Light College Bulenga
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