Sirin Mella

2 months: American Life Insurance Company in the IT department

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.

• Member of RFP committees for digital channel projects, ensuring alignment with business objectives.
• Oversaw vendor management, analysing solutions for effective supply implementation and evaluation.
• Led proof of concept (POC) initiatives to validate proposed systems and applications.
• Managed diverse projects, including smart mall wayfinder and digital signage, as a technical owner.
• Analysed customer requests and coordinated with vendors to deliver tailored solutions within budget.
• Facilitated POC testing for potential clients and delivered training to their marketing and IT teams.
• Implemented comprehensive business risk management strategies across all operations.
• Possessed extensive experience in CMS Appspace and digital signage technologies.
• Designed innovative engineering strategies for improved productivity.
• Improved product quality by creating detailed engineering plans.

• Designing and strategizing business plans that met project standards.
• Presented business proposals to senior management and internal committees, including VP and CXO levels.
• Facilitated meetings and negotiations with vendors.
• Managed multiple projects, ensuring timely completion and high-quality work.

• Oversaw customer care operations and managed vendor coordination to enhance service delivery.
• Designed and implemented complaint workflows for technical and billing complaints at corporate level.
• Resolved customer complaints and navigated complicated fraud cases effectively.
• Delivered strategic solutions to complex problems while upholding quality standards.
• Administered internal website, ensuring optimal functionality and user experience.
• Conducted orientation and training sessions for contact centre sales and engineering workflows to improve team performance.
• Led efforts in customising CRS business object reports and optimising RFA/RFS processes.
• Resolved technical issues with software applications promptly.
• Improved productivity through effective time management and organisation skills.

• Delivered enhanced services and packages through successful development and testing initiatives.
• Achieved operational efficiency by managing acceptance testing of nodes.
• Facilitated seamless upgrades and migrations of the prepaid charging system, resulting in improved user experience.
• Resolved customer complaints and investigated fraud, leading to increased customer trust and retention.
• Optimized camel configuration testing and problem analysis with foreign operators, enhancing cross-border operational effectiveness.
• Streamlined operations by implementing effective troubleshooting techniques.