Sithara Jasmin

Sharjah,UAE

Summary

Dedicated Customer Service Agent with 2 years of experience in delivering high-quality support across voice and digital channels. Known for strong interpersonal skills, resolving queries efficiently, and enhancing customer satisfaction. Focused on building loyalty, improving retention, and contributing to a customer-first service culture..

Overview

years of professional experience

Work history

Customer Service Agent

4biz International,

Dubai

01.2022 - 01.2024

Resolved customer issues promptly through phone, email, face-to-face, chat, and social media, promoting services and ensuring high satisfaction with empathy and professionalism.
Collaborated with cross-functional teams to ensure seamless service delivery and enhance customer experience.
Proficient in Microsoft Office (Word, Excel, Outlook) and CRM tools for tracking customer interactions and managing service records.
Comfortable working in shift-based roles and high-pressure environments while maintaining service quality.
Strong communication, problem-solving, and interpersonal skills with fluency in English and focus on building positive client relationships.

Education

Master of Business Administration -

Jain University

Bachelor of Business Administration -

Calicut University

Skills

Provided exceptional customer service in fast-paced environments
Demonstrates strong communication skills in both spoken and written English across voice and digital channels
Proficient in Microsoft Office Suite including Word, Excel, and Outlook
Flexible and committed to work in shift-based environment

Experience in digital support and contact centre operations
Maintained professional tone across all written correspondence
Proven ability to identify customer needs and recommend solutions
Worked with multicultural teams and international clients

Languages

English

Malayalam

Hindi

Timeline