Siva Mayazhagu
IT Support Engineer
Dubai
Summary
IT Support Specialist with over 4 years of experience in providing comprehensive technical support, network management, and cybersecurity administration for large-scale organizations. Skilled in firewall management, backup solutions, and network security across multi-site environments. Currently support 300+ users, optimizing technology solutions to enhance operational efficiency. Pursuing CCNA certification to further advance in networking and infrastructure management.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
IT Support Professional
TGAC Group
Dubai
11.2020 - Current
- End-User Support for 300+ Users: Provide day-to-day technical support for a large user base, addressing issues related to hardware, software, network connectivity, and cloud solutions
- Network & Connectivity Management: Configure and manage virtual controller-based access points and SonicWall firewalls, ensuring stable, secure connectivity
- Regularly monitor and optimize firewall settings to safeguard against external threats and improve network performance
- Data Backup & Recovery: Administer Veeam Backup solutions, ensuring regular, secure backups for critical systems
- Perform routine backups, validate recovery points, and conduct periodic data recovery tests to guarantee data integrity
- Storage Solutions: Manage NAS devices, performing regular maintenance, monitoring storage capacity, and ensuring data availability and security
- Cloud & Endpoint Security Administration: Administer cloud email solutions and XDR Sophos endpoint protection, proactively monitoring for security threats
- Cross-Functional Collaboration & Process Improvement: Work closely with departments to address specific technology needs, contributing to a 30% improvement in service response times
- Documentation & Training: Maintain detailed documentation on support tickets, system configurations, and network infrastructure
- Conduct end-user training on security practices, effective software usage, and troubleshooting basics
Education
Diploma - Computer Engineering
Government Polytechnic College
Pudukkottai, Tamil Nadu 05.2014 - 10.2018
Skills
SonicWall firewall administration
XDR Sophos endpoint protection
network security monitoring
Veeam Backup administration
NAS management
data recovery planning
Virtual controller-based access points
IP addressing
routing protocols
network configuration
troubleshooting
Windows Server
Microsoft Office Suite
Remote Access Tools
Ticketing Systems
troubleshooting hardware/software issues
end-user support
IT asset management
user training
Backup and recovery
Operating system management
Helpdesk call support
Hardware maintenance
Telecommunications network oversight
Remote desktop support
LAN/WAN
User credential management
Technical issues analysis
Certification
CCNA Certification, In Progress
Personal Information
- Passport Number: R9016569
- Passport Expiry Date: 01/28/28
- Date of Birth: 07/05/97
- Nationality: Indian
Professional Development
CCNA Certification Coursework, Advanced network configuration, IP connectivity, security fundamentals, automation, and programmability.
Projects
Network Upgrade Project (TGAC Group), Led a network upgrade project, integrating virtual controller-based access points and SonicWall firewalls, resulting in a 20% improvement in connectivity and security. Endpoint Security Implementation, Developed and deployed a secure endpoint strategy using XDR Sophos for 300+ users, reducing security incidents by 40%. Data Backup Strategy Enhancement, Implemented Veeam Backup for critical data, achieving a 100% backup success rate. Established a regular testing schedule for data recovery to ensure system reliability.
Timeline
IT Support Professional
TGAC Group
11.2020 - Current
Diploma - Computer Engineering
Government Polytechnic College
05.2014 - 10.2018