Hi, I’m
SIVARANJANI V
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in ERP software. Dedicating and ready to handle muli tasks.
Overview
5
years of professional experience
1
Certification
Work History
Bahwan Cybertek LLC
Sales Coordinator
02.2022 - 04.2022
Job overview
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
WEGOT UTILITY SOLUTIONS
Administrative Coordinator
08.2018 - 12.2020
Job overview
- Communicating effectively with customers to ensure understanding and satisfaction
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Responding to customer inquiries, concerns, and requests through various channels such as phone, email, chat, or social media
- Assisting customers in understanding product features, usage, and troubleshooting
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Offering guidance and assistance to customers in a friendly and professional manner
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
CHOLAMANDALAM FINANCE
Customer Service Agent
06.2017 - 02.2018
Job overview
- Documenting customer interactions, transactions, comments, and complaints accurately in the customer service database
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisting customers in understanding product features, usage, and troubleshooting
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
Education
Nandha Arts And Science College
Bachelor of Science from Costume Design And Fashion
05.2016
Skills
- Time management
- Telephone Etiquette
- Presentation skills
- Time Management
- Correspondence Preparation
- Travel Arrangements Coordination
- Report making
- Database maintenance
- Office Administration
Certification
- Excel fundamentals - formulas for finance - Certified by CIF
- Introduction to business intelligence - Certified by CIF
Languages
English
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)
Timeline
Sales Coordinator
Bahwan Cybertek LLC
02.2022 - 04.2022
Administrative Coordinator
WEGOT UTILITY SOLUTIONS
08.2018 - 12.2020
Customer Service Agent
CHOLAMANDALAM FINANCE
06.2017 - 02.2018
Nandha Arts And Science College
Bachelor of Science from Costume Design And Fashion