SIVASAKTHI KAKKUMPERUMAL
SHARJAH,UAE
Summary
A dedicated professional with expertise in order processing and a proven ability to multitask effectively. Skilled in relationship management and adept at utilising data analytics platforms to drive insights and improve customer service. Demonstrates initiative in all tasks, aiming to leverage these competencies towards enhancing organisational efficiency and client satisfaction.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Sales coordinator
Akshaya Motors
Tenkasi, India
2018.10 - 2025.08
- Facilitated successful meetings between sales team and clients for better understanding of requirements.
- Facilitated efficient communication between departments resulting in smoother workflow.
- Achieved decreased order processing time with proficient use of CRM tools.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Maintained comprehensive database of customer contact details, easing communication processes.
- Improved order accuracy through meticulous invoice verification process.
- Handled critical customer issues promptly, improving overall service quality.
- Liaised regularly with logistics department to ensure timely deliveries.
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Handled inbound queries by phone, email and in person.
Education
Bachelor of Science - Computer Science
Sri parasakthi college for women
Courtallam 2014.06 - 2017.04
Skills
- Order processing expertise
- Multitasking
- Relationship Management
- Data analytics platforms
- Initiative taking
- Customer Service
Languages
English
Advanced
Tamil
Proficient (C2)
Malayalam
Intermediate
Timeline
Sales coordinator
Akshaya Motors
2018.10 - 2025.08
Bachelor of Science - Computer Science
Sri parasakthi college for women
2014.06 - 2017.04