Jazz Music
Sjoerd Paul Hoyer
Cabin Crew
Dubai,DU
Summary
Accomplished Flight Attendant offering over seven years in international commercial airline industry. Highly skilled in responding to emergency situations and remaining calm under pressure. Self-motivated and dedicated to exceptional customer service, leadership development, and enhancing business acumen.
Energetic and multilingual with dynamic interpersonal skills. Poised and efficient and dedicated to team-driven environment.
Customer-minded professional committed to safety and service excellence. Knowledgeable and polished with excellent communication , public speaking and writing skills.
Extensive academic and professional background across Europe and the Middle East.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
5
5
Languages
Work History
Cabin Crew Member
Emirates Airline, The Emirates Group
Dubai, United Arab Emirates
07.2014 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations , safety and security guidance.
- Answered passengers' questions and provided solutions to service-related issues arising before, during, and after flights.
- Extensive experience in dealing with VIPs, diplomats, elderly, and children.
- Attended workshops and trainings in customer service, leadership safety, security, product development, first aid and emotional support counseling to keep abreast of all new requirements and procedures.
- Consistently recognized as top performer by both colleagues and senior management, through personal and written compliments.
- Took personal initiative and granted responsibility multiple times before, during and after flight duty to lead team of 8-30 crew to develop leadership skills
- Praised for leadership ability, enthusiasm, commitment,business acumen, attention to detail, leadership ability, empathy, resilience and adaptability
Ground Staff
Airport Personal Service GmbH
Frankfurt am Main, Hessen, Federal Republic of Germany
05.2014 - 07.2014
- Pulled out of probationary training early and assigned to U.S Airways by personal recommendation of Ground Staff trainer
- Praised for initiative, communication skills, discipline, adaptability, team working ability and enthusiasm
- Understood FAA, TSA and airport regulations and verified compliance.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Escorted handicapped passengers from terminal to aircraft and vice versa..
- Announced flight status updates and information about gate changes over PA system.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Restaurant Crew Member
Mc Donald’s Deutschland Inc
Bad Homburg, Hessen, Germany
10.2013 - 05.2014
- Took orders, prepared meals and collected payments.
- Individually responsible for customer service, cash management, stock management and compliance with health and safety protocols.
- Provided excellent customer service by greeting customers and exceeding quality expectations.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Utilized POS system to receive and process food and beverage orders..
- Prepared products following restaurant, health, and safety standards and procedures.
Supermarket-Assistant
HEMA
Amsterdam, Noord-Holland, the Netherlands
03.2012 - 06.2012
- Individually responsible for stock management and customer service
- Praised for dedication, adaptability and enthusiasm
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Completed regular cycle counts and inventory audits.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Bartender
Bleekemolen Race Planet
Amsterdam, Noord-Holland, the Netherlands
02.2012 - 03.2012
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Individually managed cash and bar revenue during 12-hour shifts.
- Kept bar presentable and well-stocked to meet customer needs.
Supermarket Assistant
Jumbo Supermarkten
Amstelveen, Noord-Holland, the Netherlands
12.2009 - 06.2010
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Removed trash, swept and mopped floors for professional appearance.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
Head Cashier
Heineken Music Hall
Amsterdam, Noord-Holland, The Netherlands
08.2008 - 11.2008
- Processed checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered questions about store policies and addressed customer concerns.
Education
Master of Science - Strategic Public Relations And Comm. Management
Stirling University
Stirling, United Kingdom 09.2012 - 09.2013
BBA - International Business and Management Studies
Amsterdam University of Applied Sciences
Amsterdam, Noord-Holland, The Netherlands 02.2008 - 06.2012
Diploma: International Baccalaureate Diploma -
Frankfurt International School E.V
01.2001 - 01.2007
No Degree - Business Studies (semester Abroad)
University of Plymouth
Plymouth, United KingdomNo Degree - Business Studies
University of Tilburg
Tilburg, The Netherlands 09.2007 - 12.2007
Skills
Guest services
Hospitality service expertise
Interpersonal communications
Food and beverage preparation
Airline Operations
Aviation regulations
Public speaking
Preflight briefings
Cabin searches
Emergency care
Business travelers
Leadership
Policy and procedure adherence
Guest experiences
Brand Management
Outstanding communication skills
Cash Handling
Talented leader
Food sales and promotion
Conflict Management
Team coordination
Critical Thinking
Cross Cultural Sensitivity
Emergency Medical Care
Emotional Support Counseling
Interests
Leadership Development
Crossfit
Endurance Racing
Yoga and Meditation
Additional Information
References:
Mr. Christian Petersen, Consulting Manager at Deloitte Digital,
Sydney, Australia
christianjohnpetersen@gmail.com, +61413593112
Peter Sinclair, Assistant Principal Frankfurt International School, e.V.,
Oberursel, Germany
+49 177 255 8545 (mobile number) or +49 6171 2024 332 (landline), pete_sinclair@fis.edu
Jeroen Aarts-Almere, former colleague and mentor at Emirates Airline
Almere,The Netherlands
jeroenaarts@hotmail.com 0031623233272
Mrs. Elizabeth (Libby) McLean, Former colleague and mentor at Emirates Airline Peer Support Team and Employee Assistance Program, libbym1985@gmail.com
Samantha Armstrong, Former colleague at Emirates Airline,
United Kingdom,
+447864514786
Timeline
Cabin Crew Member
Emirates Airline, The Emirates Group
07.2014 - Current
Ground Staff
Airport Personal Service GmbH
05.2014 - 07.2014
Restaurant Crew Member
Mc Donald’s Deutschland Inc
10.2013 - 05.2014
Master of Science - Strategic Public Relations And Comm. Management
Stirling University
09.2012 - 09.2013
Supermarket-Assistant
HEMA
03.2012 - 06.2012
Bartender
Bleekemolen Race Planet
02.2012 - 03.2012
Supermarket Assistant
Jumbo Supermarkten
12.2009 - 06.2010
Head Cashier
Heineken Music Hall
08.2008 - 11.2008
BBA - International Business and Management Studies
Amsterdam University of Applied Sciences
02.2008 - 06.2012
No Degree - Business Studies
University of Tilburg
09.2007 - 12.2007
Diploma: International Baccalaureate Diploma -
Frankfurt International School E.V
01.2001 - 01.2007
No Degree - Business Studies (semester Abroad)
University of Plymouth