SMRUTHI ANIL
Dubai,UAE
Summary
A flawless in the execution of my duties, and has a proven ability to manage my work under pressure and manages to be the best team player/leader. I am committed to achieving great results in the work that I do and is more than able to work independently and proactively when managing competing priorities. self-motivated and very quickly adaptable .
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
CLIENT RELATIONSHIP MANAGER
Digital Sapiens
Dubai, UAE
02.2022 - 09.2023
- Assessed current processes to maximise opportunities for customer satisfaction.
- Investigated complaints thoroughly to deliver positive customer outcomes.
- Applied regulatory expertise to develop compliant policies and processes.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Conducted customer surveys and recommended ways of improving customer satisfaction.
- Educated customers about company products, services and special offers.
ENTERPRISE SPECIALIST
DU Telecom
Dubai, UAE
01.2020 - 01.2022
- Listening to the customer issue and explain different types of alternative solution.
- Verifying and collecting the right documents (Emirates ID, Power of Attorney, Trade License, Establishment card and Passport Copy) Make them aware of the new promos.
- Following the company rules and regulations.
- Keeping my customers information confidential without being misused outside
- Advised on emerging technological advancements for enhanced business capabilities.
- Built relationships internally and externally to progress business growth.
Education
Executive MBA - Finance
RAJADHANI BUSINESS SCHOOL
India 03.2015 - 02.2017
Bachelor of Commerce - Co-Operation
MAR IVANIOUS COLLEGE
India 04.2012 - 06.2015
High School Diploma - Co-Operation
NEW INDIAN MODEL SCHOOL
Dubai , UAE 03.2010 - 11.2012
Skills
- Customer retention strategies
- Customer demographics understanding
- Promotions planning skills
- Excellent customer service and sales skills
- Strong verbal and written communicator
- Excellent phone and presentation skills
- Proficiency in Microsoft Office, CRM, and sales software programs
- Good negotiation and problem
- Good Telephone Etiquette
- Teambuilding
- Multitasking Abilities
Certification
Proficient in working on MS Word , Excel, PowerPoint
Undergone certificate course in iWork
Done SAP Business certificate course.
Languages
English
Fluent
Hindi
Advanced
Malayalam
Native
Urdu
Advanced
Painting, Reading, Swimming
I specialize in mural, line art, abstract
Love to read Thriller, Fantasy , Drama
Timeline
CLIENT RELATIONSHIP MANAGER
Digital Sapiens
02.2022 - 09.2023
ENTERPRISE SPECIALIST
DU Telecom
01.2020 - 01.2022
Executive MBA - Finance
RAJADHANI BUSINESS SCHOOL
03.2015 - 02.2017
Bachelor of Commerce - Co-Operation
MAR IVANIOUS COLLEGE
04.2012 - 06.2015
High School Diploma - Co-Operation
NEW INDIAN MODEL SCHOOL
03.2010 - 11.2012
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