Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
13
13
years of professional experience
Work history
Cargo Revenue Optimization Executive
Air Arabia Airlines
Sharjah
07.2022
Contributed to surpass agreed targets through capacity control & yield management
Managed daily capacity optimization on all flights/ trucks from UAE and/or assigned hub by appropriate prioritization of cargo, preparation of load plan, and re-planning of offloaded cargo
Conducted benchmark analysis to keep abreast with competitors' position/ actions, market conditions/ intelligence, customer needs, and revenue enhancing opportunities
Closely liaising with Cargo Commercial team to set pricing for each sector to facilitate maximizing revenue and assisted Cargo Commercial team to boost revenue on low performing routes
Achieved desired level of reliability for all shipments to be connected as booked and ensured compliance with Air Arabia's policies, practices, and procedures
Responsible for cargo rate/ charges upload on the system and make necessary changes where required.
Operations and Admin Executive
ARL World - Knowello
05.2021 - 10.2021
Inserted text, graphic, video data in company software, also checked and verified data sources provided by content team
Updated company website for sources & articles
Created and managed database, generated reports, stored completed work in designated locations and performed backup operations
Acted as the point of contact for all employees, provided administrative support and managed their queries
Organized a filing system for important and confidential company documents
Answered queries by employees and arranged travel and accommodation.
Customer Relations Executive/ Admin Executive
Asia Miles/Cathay Pacific Airlines under Collinson Group Private Limited.
12.2018 - 12.2019
Answered queries through emails and chat
Entered customer information on to a computer database
Performed members account audits
Provided administration support to the department as and when required
Provided support in organizing team events.
Acting Cargo Flight Analyst
Qatar Airways
Doha
02.2012 - 08.2014
Ensured optimization of cargo capacity of a group of flights in order to maximize their Revenue contribution to the Network
Monitored the performance of flights and took proactive and corrective actions
Actively monitored the utilization of the allocated space in order to avoid empty space at the time of departure and signal significant deviations and trends
Managed reservation at the initial stage based on the contribution of the shipments to get the right yield
Analysis on a daily basis and ensured maximum Flights as Booked
Closely coordinated with GHA team to ensure maximum utilization of the Unit Loading Device at the time of flight planning.
Cargo Executive
Jet Airways India Pvt Limited.
Mumbai
05.2008 - 02.2012
Documentation for all arrival flights, i.e., prepared the document in an orderly manner as per manifest and submitted these sets to MIAL (Mumbai International Airport Ltd) for checking of arrival cargo
Handled valuable cargo both arrival and departure
Removal of valuable cargo from Mumbai Cargo Complex strong rooms with Custom escorts for departure and deposition of arrival valuable cargo with proper documentation and custom clearance for the same
Cargo reservation for all domestic sectors
Monitored, planned, transferred and dispatched cargo in a timely manner.
Education
Bachelor of Commerce -
University of Mumbai
Mumbai India
International Air Cargo Management -
IITC
Mumbai India
Basic Cargo Training -
Jet Airways
Mumbai India
Skills
MS Office - Word and Excel
Excellent Communication Skills (oral & written), adaptable to changing work environments
Customer service
Business Development
Problem Solving
Data Entry
Work Ethic
Communication
Leadership
Adaptability
Time Management
Languages
English
Native
Hindi
Native
Marathi
Native
Timeline
Cargo Revenue Optimization Executive
Air Arabia Airlines
07.2022
Operations and Admin Executive
ARL World - Knowello
05.2021 - 10.2021
Customer Relations Executive/ Admin Executive
Asia Miles/Cathay Pacific Airlines under Collinson Group Private Limited.