Sofiane Nouiri
Dubai
Summary
Experienced Flight Attendant with a demonstrated history of working in the hospitality/aviation industry. Skilled in Crisis Management, Communication, Conflict Resolution, Conflict Management, and Action Sports. Strong operations professional graduated from Ecole Racine Marrakech.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Emirates Airline
06.2018 - Current
- responsible for providing customers in the Business/First Class cabin with an indulgent, discreet and personalised service experience in line with the Hospitality strategy. ensuring standards of safety, emergency and security practices are provided in line with corporate and civil aviation rules and regulations.
- Thoroughly prepare for each flight. This includes updating self with onboard updates and communications to ensure that all elements of safety and service are consistently delivered on every flight.
- Personally introduce self to each Business/First Class customer with a smile and address them by name at the first point of contact. Assist with their hand baggage and lift when necessary. If unable to lift the bag independently, ask for assistance from the customer or colleague. Ensure customers are familiar with the seat/suite functionality including the IFE system and Shower spa/Lounge facilities (A380).
- Demonstrate excellent knowledge of the Emirates Business/First class product and service standards, including menu items and beverage choices. Discuss options and make recommendations with ease and confidence. Provide guidance to customers on the wider Emirates product and network.
- Show exceptional hospitality and interaction skills. Display a warm, friendly and courteous attitude; builds rapport with customers. Identify opportunities to make a difference to the customers experience by pro-actively anticipating their needs throughout the flight. Personal and considerate towards customers and adapt approach to each customer based on the customers individual needs and preferences.
- Display an excellent attention to detail, which defines and differentiates the Business/First Class experience. Ensure that the customers? needs are anticipated at every stage of the flight and focusing High Value customers including iO, VIPs, CIPs and those with special needs such as mothers with infants and elderly customers.
- Provide information and clarification to customers of known delays, diversions or disruptions. Update customers of any ground arrangements or transfers where this information is available.
- Act as a brand ambassador by displaying immaculate image and uniform standards. Demonstrate a positive and professional image with appropriate conduct and behaviour at all times.
- Contribute as an active and supportive team member. Take direction from the Purser, support decisions and act in accordance with the chain of command. Be prepared to work out of grade at any given time and proactively volunteer to assist in other cabins whenever necessary.
- Actively promote Duty Free service to our customers and ensure sales comply with company policies and regulations
Guest Relations Agent
LA MAISON ARABE LTD
01.2018 - 05.2018
- Located a short walk from Jemaa el Fna Square, a UNESCO heritage site, this intimate 32-room retreat is a legend in itself - born in the 1940s as the first restaurant in the medina open to foreigners, and lovingly restored in the 1990s to become the first boutique riad-hotel in Marrakech.
Guest Relations Agent
La Sultana Hotel Group
09.2017 - 12.2017
- La Sultana Marrakech is an intimate Luxury Hotel located in the historical Medina of Marrakech, proud member of Small Luxury Hotels of the World & Traveller Made Hotel Partner
- Designed for lovers of hotels where every piece of architecture is unique.
Front Office Specialist
SAVOY LE GRAND HOTEL MARRAKECH
06.2017 - 08.2017
Customer Service Assistant
Booking.com
02.2017 - 05.2017
Public Relations Specialist
Observatoire Marrakech de la Sociologie
03.2016 - 01.2017
Technical Assistant
Teleperformance call center
11.2015 - 01.2016
Guest Relations Agent
Hotel Albatros
09.2014 - 09.2015
Animator
Pina club
06.2014 - 08.2014
Animator
Lella Baya Hotel
06.2013 - 06.2013
Education
Tourism and Travel Services Management -
Ecole Racine Marrakech
01.2017
Economics -
École Supérieure des Sciences Economiques et Commerciales de Tunis
01.2014
High School Diploma, Economics -
Al-amal private high school
01.2013
Skills
- Communication
- Public Speaking
- Customer Service
- Crisis Management
- Personal Development
- Conflict Management
- Conflict Resolution
- Decision-Making
- Travel and Tourism
- Action Sports
Websites
Certification
- USPA A License - U.S. Parachute Association (USPA), A-94016
- GCAA Aviation Security and Medical Training - UAE General Civil Aviation Authority (GCAA)
- USPA B License - U.S. Parachute Association (USPA), B-56167
- Inspiring leaders online modules. - Emirates
Honors Awards
Najm Appreciation - Emirates, 11/01/18, In recognition of bringing our service personality value of ' Personal ' to life. His hard work and care for colleagues and customers is truly appreciated
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Flight Attendant
Emirates Airline
06.2018 - Current
Guest Relations Agent
LA MAISON ARABE LTD
01.2018 - 05.2018
Guest Relations Agent
La Sultana Hotel Group
09.2017 - 12.2017
Front Office Specialist
SAVOY LE GRAND HOTEL MARRAKECH
06.2017 - 08.2017
Customer Service Assistant
Booking.com
02.2017 - 05.2017
Public Relations Specialist
Observatoire Marrakech de la Sociologie
03.2016 - 01.2017
Technical Assistant
Teleperformance call center
11.2015 - 01.2016
Guest Relations Agent
Hotel Albatros
09.2014 - 09.2015
Animator
Pina club
06.2014 - 08.2014
Animator
Lella Baya Hotel
06.2013 - 06.2013
Tourism and Travel Services Management -
Ecole Racine Marrakech
Economics -
École Supérieure des Sciences Economiques et Commerciales de Tunis
High School Diploma, Economics -
Al-amal private high school
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