Sohrab Ali Ansari
Senior Service Officer & Branch Compliance Officer
Sharjah,United Arab Emiates
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Confident and knowledgeable Service Officer committed to providing excellent customer service that improves customer retention. Experienced in designing loyalty programmes to develop fruitful and insightful customer relationships. Proactively researches latest industry trends to update sales strategies.
Overview
10
10
years of professional experience
Work History
Senior Service Officer/Branch Compliance Officer
Al Fardan Exchange LLc
Sharjah , UAE
09.2018 - Current
- Maintained customer confidentiality, prioritising compliance with GDPR across all tasks.
- Executed customer retention programmes, boosting customer loyalty by 100 %.
- Developed policies and systems to ensure business successfully achieved objectives.
- Ensured company policies were implemented and adhered to.
- Reviewed and resolved complaints to uphold positive company reputation.
- Increased revenue through upselling and consistent contract renewals.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
- Kept track of current and potential clients needs to recommend new applicable products and services.
Front Line Associate
Redha Al Ansari Exchange
Sharjah , UAE
10.2015 - 10.2018
- Fostered positive relationships with customers to enhance loyalty and retention.
- Operated cash registers with accuracy and processed cash and card transactions.
- Helped implement new operating procedures for decreasing check-out time.
- Suggested new avenues and strategies for selling shop items, amplifying revenue.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Checked notes carefully to spot counterfeit currency.
- Greeted customers entering store and responded promptly to customer needs.
- Harnessed retail knowledge to boost product turnover.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Data Entry Clerk
Ayant Private Software Ltd
Kolkata , India
06.2013 - 03.2014
- Managed documents within company databases, keeping accurate records of critical information.
- Trained junior staff on touch typing techniques to maintain quick completion times on projects.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Examined data to detect errors and discrepancies.
- Practiced confidentiality with information to comply with privacy guidelines.
- Utilised various data programs to manage and monitor data.
- Sent completed entries to Data Managers for evaluation and final approval.
- Recorded employee benefit, salary and evaluation information with strict confidentiality.
Education
Bachelor of Commerce - Accounting
West Bengal State University
India /2014 -
Skills
- Cross-team support
- Excellent customer service etiquette
- Customer relationship building
- Advanced product knowledge
- Critical thinking
- Investigations skills
- Sales closing techniques
- Customer assistance
- Active selling
- Excellent timekeeping
- B2C sales and service
- Customer service oriented
Languages
English
Fluent
Hindi
Fluent
Bengali
Fluent
Urdu
Fluent
Arabic
Beginner
UAE DRIVING LICENCE
UAE Driving Licence
Timeline
Senior Service Officer/Branch Compliance Officer
Al Fardan Exchange LLc
09.2018 - Current
Front Line Associate
Redha Al Ansari Exchange
10.2015 - 10.2018
Data Entry Clerk
Ayant Private Software Ltd
06.2013 - 03.2014
Bachelor of Commerce - Accounting
West Bengal State University
/2014 -
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