Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
CustomerServiceRepresentative
Sona Sajeev

Sona Sajeev

Dubai

Summary

A hard working and committed individual who is able to work well as part of a team as well as under own initiative.
Trustworthy and reliable and able to follow instructions to maintain a high work output with great accuracy and efficiency. Always smartly presented, easy to get on with and has excellent timekeeping skills.

Overview

3
3
years of professional experience

Work history

Customer service representative

Nadhi Technical Services Co LLC.
04.2021 - 07.2023
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by 90%.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Listened actively to offer accurate information and best solution to their needs.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.

Accountant

V4U ELECTRICALS Trading LLC.
02.2020 - 02.2021
  • Followed up with customers to collect specific financial information and verify details for preparation.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Resolved invoice coding and tracked recurring expenses for accrual entry.
  • Generated invoices based on established accounts receivable schedules and terms.

Education

Diploma - Accounting

Guideline Innovative Solutions Pvt.Ltd.
North Paravur
04.2001 - /2019

Master of Arts - Philosophy

Mahatma Gandhi University.
Kalady

Bachelor of Arts - Philosophy

Mahatma Gandhi University
Kalady

Skills

Ms word
Ms excel
Power point
Quick books
Peachtree
Tally erp9

Languages

English
Advanced
Malayalam
Proficient (C2)
hindi
Intermediate
tamil
Intermediate

Affiliations

  • Music
  • Travelling

Timeline

Customer service representative

Nadhi Technical Services Co LLC.
04.2021 - 07.2023

Accountant

V4U ELECTRICALS Trading LLC.
02.2020 - 02.2021

Diploma - Accounting

Guideline Innovative Solutions Pvt.Ltd.
04.2001 - /2019

Master of Arts - Philosophy

Mahatma Gandhi University.

Bachelor of Arts - Philosophy

Mahatma Gandhi University

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Sona Sajeev