SONU THAPA MAGAR
DUBAI,UAE
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude. upbeat sales with strong complaint handling expertise. Diffuses conflict and converts customers through active listening and rapport building. Exceeds targets by delivering consistent service. Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents in drumming up new business. In-depth knowledge of [Software] and [Software].
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Sales attendant
ADNOC Distribution
Dubai, UAE
2022.04 - Current
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Created attractive product displays to enhance customer engagement and boost sales.
- Explained information about quality, value and style of products to influence customer buying decisions.
Teacher in a primary school
Happy Kids Day care and Montessori
NEPAL, nepal
2020.08 - 2023.03
- Established strong, supportive relationships with families, encouraging parental involvement to boost children's achievement.
- Prepared and delivered creative curriculum for children aged [Number]-[Number] in subjects including maths and English.
- Maintained working knowledge of Key Stage 2 curriculum and related guidance.
- Evaluated students' academic progress, liaising with parents to facilitate cohesive learning environments at home and in school.
Education
High School Diploma - management
Gyan Sagar English Higher Secondary School
nepal 2019.06 - 2021.06
Skills
- Customer retention
- Stock taking
- Visual merchandising
- Money handling
- Superb time management
- Financial records analysis
- Results-orientated
- Cashing up
- Brand representation
- Demand forecasting
- Accurate money handling
- Customer service oriented
- Product promotions
- Outgoing and enthusiastic
- Fashion and styling expertise
- Link selling
- Food preparing
Languages
English
Fluent
Timeline
Sales attendant
ADNOC Distribution
2022.04 - Current
Teacher in a primary school
Happy Kids Day care and Montessori
2020.08 - 2023.03
High School Diploma - management
Gyan Sagar English Higher Secondary School
2019.06 - 2021.06