Soukaina Bouiy
Cabin Crew
Abu Dhabi
Summary
Highly skilled in delivering exceptional in-flight customer service and maintaining passenger safety through thorough knowledge of aviation regulations and emergency protocols. Organized with strong work ethic, ensuring efficient completion of tasks and minimal errors while fostering positive travel experience for all passengers.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Cabin Crew
Wizz Air
01.2024 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Patients Relations In Charge
NMC Royal Hospital
5 2017 - 5 2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Coordinator executive
Harley Street Medical Center
11.2021 - 11.2023
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Guest relation executive
Burjeel MHPC Marina Medical Center
04.2021 - 10.2021
- The responsibilities comprise of all the front office functions including: Patient relations, Appointment scheduling, Patient registration, Insurance verification, Filing, Billing, Cashiering, Telephone handling and computer work as well as serving as an interpreter when needed.
Guest service associate
Southern Sun Hotel
11.2014 - 09.2015
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Waitress and Guest Services
Yas Viceroy Hotel
11.2011 - 11.2013
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Ahmed Shawqi
Morocco 04.2009 - 01.2010
Diploma - flight attendant
Air Form academy
01.2010 - 01.2011
Skills
Safety awareness
Passenger Assistance
Customer Assistance
Cultural Sensitivity
Certification
First Aid
Timeline
Cabin Crew
Wizz Air
01.2024 - Current
Patient Coordinator executive
Harley Street Medical Center
11.2021 - 11.2023
Guest relation executive
Burjeel MHPC Marina Medical Center
04.2021 - 10.2021
Guest service associate
Southern Sun Hotel
11.2014 - 09.2015
Waitress and Guest Services
Yas Viceroy Hotel
11.2011 - 11.2013
Diploma - flight attendant
Air Form academy
01.2010 - 01.2011
High School Diploma -
Ahmed Shawqi
04.2009 - 01.2010
First Aid
Safety and security
Dangerous good
Patients Relations In Charge
NMC Royal Hospital
5 2017 - 5 2019
Similar Profiles
MARIUS RAZVAN TASEMARIUS RAZVAN TASE
Flight Attendant at Wizz AirFlight Attendant at Wizz Air
Kende EgyedKende Egyed
Flight Attendant at Wizz AirFlight Attendant at Wizz Air
RAWDHA ALMARZOOQIRAWDHA ALMARZOOQI
Ground Operations at Wizz AirGround Operations at Wizz Air