RAWDHA ALMARZOOQI
Dubai,UAE
Summary
Dynamic female with over eight years of comprehensive experience in aviation and airline operations. Committed to transforming challenges into growth opportunities, enabling me to expand my expertise within this global industry. Inspired by the belief that "the sky is not the limit, it's just the beginning," I am eager to return to my foundational roots in aviation, where my journey began as an aspiring cadet pilot at the age of 18.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Ground Operations
Wizz Air
Abu Dhabi, United Arab Emirates
06.2024 - Current
- Oversee the execution of Wizz Air procedures during both scheduled and unscheduled flight operations
- Monitor and evaluate performance indicators, including Operational KPIs, Service Performance Indicators (SPIs), and Service Delivery KPIs
- Conduct turn-around inspections at various destination stations to verify adherence to safety protocols and procedures
- Identify and report any discrepancies or irregularities at the airport that do not align with Wizz Air's security standards and take appropriate corrective actions
- Analyze operational data to identify trends and areas for improvement
- Coordinate with airport authorities and partners to ensure compliance with local regulations and procedures
- Ensure Ground Handling Agents comply with safety and quality standards
- Assist in developing and implementing emergency response plans for irregular operations
- Provide effective solutions to enhance passenger service for Wizz Air customers
- Monitor passenger feedback and work to resolve any service-related issues promptly
- Develop and implement Safety Bulletins to promote safe and efficient flight operations
- Participate in regular meetings to review performance metrics and operational challenges with EAS.
Graduate Officer Program
Etihad Airways
05.2022 - 08.2023
- Rotational Training consisting of 4 phases starting from GSA to Aircraft Dispatcher.
Aircraft Dispatcher
Etihad Airways
Abu Dhabi
- Monitored aircraft arrivals and departures and amended turnaround schedules if there are delays
- Liaised with ground crew and ensured that tasks, such as cleaning, refueling and loading, are completed on time
- Calculated the payload (weight of passengers, luggage, cargo and fuel) and produced a plan of where it should be positioned in the aircraft
- Prepared manual Load sheet's if necessary for both Airbus and Boeing fleets
- Prepared flight paperwork for the crew, such as printing of flight plans, passenger manifest and weather reports
- Checked that all passengers and luggage or cargo is loaded and decided along with the pilot when to close the departure gate
- Ensured that preflight safety and maintenance checks have been carried out with the captain while authorizing dispatch of the aircraft and completing all reports and logs according to company regulations
- Monitored operating equipment such as air bridges and driving airside vehicles for transport crew.
Etihad Duty Manager (Ground support)
Etihad Airways
Abu Dhabi
- Developed and implemented new procedures and policies to improve operational productivity
- Initiated plans to improve customer relations, quality standards, and service efficiency
- Achieved results by working with staff to meet established targets
- Solicited customer feedback to identify and improve on areas of weakness
- Monitored workflow to improve employee time management and increase productivity
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism while in the terminal.
Cargo Agent
Etihad Airways
Abu Dhabi
- Utilized computer systems to manage cargo shipments and accurately track goods
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring
- Compiled accurate cargo manifests to avoid shipping errors to meet regulatory standards
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
- Coordinated and verified proper dispatch of cargo shipments while working closely with different departments to resolve issues
- Monitored hazardous material shipments in compliance with safe handling practices
- Implemented and maintained security protocols to safeguard cargo shipments.
GSA
Etihad Airways
Abu Dhabi
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Reviewed and updated customer information to maintain up-to-date records for high-quality service
- Worked with both airline systems Sabre and Amadeus
- Operated PA system to make announcements regarding flight activity
- Coordinated with ramp agents to successfully store, remove and transport customer baggage
- Provided follow through on all calls with confirmations and dissemination of requested information
- Resolved customer complaints by listening, determining causes and deciding best solution
- Prepared customer invoices, accepted payments, and processed refund requests.
Cadet Pilot
Etihad Airways
Abu Dhabi
11.2014 - 04.2022
- Performed pre-flight checklists on all systems to ensure GCAA safety standards
- Flew routes on twin engine DA-42 covering different districts and complied with all flight rules in each location
- Monitored and interpreted instruments to determine flight status, aircraft condition and geographic position
- Prepared and distributed instructions and policy updates on a multi crew platform before departing
- Completed daily flight tasks between domestic locations in different weather conditions while remaining composed and poised
- Planned routes, altitudes and speeds to provide fastest, safest and smoothest flights for on-time arrivals.
Education
BA in Aviation Science -
Abu Dhabi University
01.2015 - 12.2018
High School Diploma - undefined
Home school
09.2013 - 06.2014
Skills
- Risk assessment capability
- Aviation regulation and laws familiarity
- Safety protocols adherence
- Aerodynamics knowledge
- Communication skills
- Decision-Making under pressured
- Adaptable and resourceful
Certification
2016-2017 Abu Dhabi University Academic Excellence Award
2019 Etihad Airways Operational Excellence Award
2019 Etihad Airways Initial Compliance Training Completion Certificate
2020 ATPL- MPL course (805 hours) Certification
2023 Sabre and Amadeus Training Certificate
References
- Salwa AlHadhrami, Salhadhrami@etihad.ae
- Adrien Cremer, Adrien.cremer@wizzair.com
Timeline
Ground Operations
Wizz Air
06.2024 - Current
Graduate Officer Program
Etihad Airways
05.2022 - 08.2023
BA in Aviation Science -
Abu Dhabi University
01.2015 - 12.2018
Cadet Pilot
Etihad Airways
11.2014 - 04.2022
High School Diploma - undefined
Home school
09.2013 - 06.2014
2016-2017 Abu Dhabi University Academic Excellence Award
2019 Etihad Airways Operational Excellence Award
2019 Etihad Airways Initial Compliance Training Completion Certificate
2020 ATPL- MPL course (805 hours) Certification
2023 Sabre and Amadeus Training Certificate
Aircraft Dispatcher
Etihad Airways
Etihad Duty Manager (Ground support)
Etihad Airways
Cargo Agent
Etihad Airways
GSA
Etihad Airways
Similar Profiles
MARIUS RAZVAN TASEMARIUS RAZVAN TASE
Flight Attendant at Wizz AirFlight Attendant at Wizz Air
Kende EgyedKende Egyed
Flight Attendant at Wizz AirFlight Attendant at Wizz Air
Soukaina BouiySoukaina Bouiy
Cabin Crew at Wizz AirCabin Crew at Wizz Air