Summary
Overview
Work History
Education
Skills
Horse Riding, Photography, Cooking
Timeline
Hi, I’m

Soukaina ZEROUAL

EXECUTIVE SECRETARY
DUBAI,
Soukaina ZEROUAL

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 11 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

18
years of professional experience
3
Languages

Work History

Damac Properties, Dubai

Chairman's Office /Secretary
03.2022 - Current

Job overview

Moroccan Federation of Ice Sports, Rabat

General President's Secretary
02.2016 - Current

Job overview

  • Permanent Member with the International Skating Union ISU.
  • Collaborate with International Federations.
  • Organize Congresses and General Assembly.
  • Organize National Championship, National competition and Trophies under the support of the ISU.
  • Evaluate and recruit Athletes to represent Morocco in international Competitions.
  • Build strategies to attract the audience, gather information from multiple sources and presented results.
  • Create plans for instructor's training to level up their performance.
  • Communicate deadlines to complete projects on time with Graphic designers.
  • Develope team communications and information for meetings.
    Collaborate with team members to achieve target results.
  • Learne new skills and apply to daily tasks to improve efficiency and productivity.

Damac Properties (LOAMS), Dubai

Customer Relations Executive
09.2021 - 03.2022

Job overview

  • Organized daily workflow and provide optimal service.
  • Answered product and service questions.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
  • Prepared daily, weekly and monthly reports for the higher management.
  • Collaborated with finance department on invoicing accuracy for applicable products, service charges and PCC.
  • Scheduled and attended meetings with clients and higher Management.
  • Logged call information and solutions provided into internal database.
  • Followed up the complaints and generate the outstanding payment through SALESFORCE.

SOFIA MALL, Rabat

Executive Administrative Assistant
08.2015 - 09.2021

Job overview

  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Used advanced software to prepare documents, reports and presentations.
  • Organized and updated schedules for executives.
  • Created expense reports, budgets and filing systems for management team.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Facilitated training and onboarding for incoming office staff.
  • Organized and coordinated conferences and monthly meetings.

INFOHAS (Flight Attendant Institute), Rabat

Assistant General Manager
05.2011 - 07.2015

Job overview

ONEP (National office of drinking water), Rabat

Administrator
01.2011 - 05.2011

Job overview

ISOSELL Call Center, Rabat

Telecommunications Operator
10.2010 - 12.2010

Job overview

  • Maintained up-to-date knowledge of emergency call procedures.
  • Connected callers with appropriate professional, department or business.

Education

Lissan Eddine Ibn EL Khatib High School Morocco

Scientific Baccalaureate from Science Education
09.2007 - 07.2022

University Overview

Higher Technological Institute Morocco

High Diploma from Computer System
09.2008 - 07.2010

University Overview

French Institute Morocco

Certificate from French Studies
01.2011 - 03.2011

University Overview

American Language School Morocco

Certificate from American And English Literature
08.2011 - 10.2015

University Overview

AMIDEAST Morocco

Toefl Program from Toefl
02.2017 - 03.2017

University Overview

Skills

    Schedule and calendar management

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Horse Riding, Photography, Cooking

Horse Riding, Photography, Cooking

Horse riding for me is Freedom, strength and a sense of balance and coordination, it helps me to exercise my mind.

Photography, a passion and inspiration.

Cooking, it's a sense of creativity and satisfaction.

Timeline

Chairman's Office /Secretary
Damac Properties
03.2022 - Current
Customer Relations Executive
Damac Properties (LOAMS)
09.2021 - 03.2022
AMIDEAST
Toefl Program from Toefl
02.2017 - 03.2017
General President's Secretary
Moroccan Federation of Ice Sports
02.2016 - Current
Executive Administrative Assistant
SOFIA MALL
08.2015 - 09.2021
American Language School
Certificate from American And English Literature
08.2011 - 10.2015
Assistant General Manager
INFOHAS (Flight Attendant Institute)
05.2011 - 07.2015
French Institute
Certificate from French Studies
01.2011 - 03.2011
Administrator
ONEP (National office of drinking water)
01.2011 - 05.2011
Telecommunications Operator
ISOSELL Call Center
10.2010 - 12.2010
Higher Technological Institute
High Diploma from Computer System
09.2008 - 07.2010
Lissan Eddine Ibn EL Khatib High School
Scientific Baccalaureate from Science Education
09.2007 - 07.2022
Soukaina ZEROUALEXECUTIVE SECRETARY