SOUMYA RADHAKRISHNAN NAIR
Dubai,United Arab Emirates
Summary
Professional with extensive experience in customer support and complaint resolution, utilizing a diplomatic approach to effectively address issues. Expertise in data privacy, call quality assurance, and telephonic etiquette enhances service delivery. Proficient in product knowledge, negotiation tactics, and multitasking, with strong skills in virtual meeting software and email management. Focused on achieving targets and promoting products while ensuring positive communication and customer satisfaction in the telecommunications industry.
Overview
6
6
years of professional experience
Work history
Tele caller Executive
CENTURY GULF OVERSEAS
Dubai, UAE
2026.02 - 2026.03
- Assisted clients with outbound and inbound calls regarding work permit visa and emigration services.
- Provided information on overseas job opportunities, eligibility criteria, and documentation requirements.
- Generated leads and maintained relationships with potential candidates.
- Coordinated with internal departments to facilitate visa application processing and communicated updates to clients.
- Achieved calling and conversion targets while ensuring high-quality customer service.
- Improved customer satisfaction by providing polite, efficient service.
- Handled sensitive customer information with discretion, enhancing trust and loyalty.
- Exhibited empathy during customer interactions, fostering stronger relationships.
- Fostered team collaboration to increase productivity levels on floor.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Answered 50+ customer queries daily via inbound calls, emails and live chats.
- Delivered exceptional after-sales customer care to promote customer loyalty.
- Engaged clients with sales opportunities to secure valuable transactions.
- Promoted current services and offers using expert product knowledge.
- Established key relationships with stakeholders, contributing towards long-term success of company .
Admin Officer cum Human Resource Executive
MERIDIEN GENERAL CONTRACTING W.L.L
DOHA, Qatar
2023.08 - 2025.11
- Manage daily office administration and ensure smooth office operations.
- Handle company correspondence, documentation, and filing systems.
- Coordinate with suppliers, service providers, and government offices.
- Prepare administrative reports and support management as required.
- Ensure compliance with company administrative policies and procedures.
- Ensure full compliance with Qatar Labor Law, company policies, and governmental regulations in all HR and administrative matters.
- Managed onboarding, documentation, and HRMS record creation for new hires.
- Played key role in HRMS implementation team by actively participating in software testing and integration. Gathered requirements, conducted thorough testing, coordinated with vendor to resolve issues, and trained employees to ensure smooth adoption across organization.
- Coordinated probation confirmations, contract issuance, and separation processes.
- Develop and execute employee engagement and welfare programs to promote positive and productive work environment.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Assisted in arranging meetings for smoother communication channels.
- Streamlined processes with proactive problem-solving abilities
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Improved file management system through systematic categorisation and labelling practices.
- Organised monthly reports to maintain record accuracy.
- Facilitated increased team collaboration with effective interpersonal skills.
- Conducted research via multiple channels to compile information for staff needs.
Sales And Assistant Admin officer
BALCO PVC PIPES
Punalur, Kerala
2019.11 - 2021.03
- Assisted in developing and implementing sales strategies to meet monthly and quarterly targets for PVC pipes and fittings.
- Supported identification of new dealers, distributors, and institutional clients across various regions.
- Coordinated with production and logistics teams to facilitate timely delivery and enhance customer satisfaction.
- Conducted market surveys to gather insights on competitor pricing, customer preferences, and product demand.
- Helped oversee recruitment processes, including sourcing, screening, and onboarding new employees.
- Maintained HR records, attendance, payroll data, and ensured compliance with labor regulations.
- Enhanced office efficiency by managing and organizing day-to-day administrative duties.
- Enhanced office efficiency by managing and organizing day-to-day administrative duties.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Established workflow processes and implemented modifications to improve administrative operations.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Made travel arrangements for executives and managers and documented travel details in memos for prompt distribution.
Education
BBA - Bachelor of Business Administration
VIVEK COLLAGE OF COMMERCE
MUMBAI,INDIA03.2011
Skills
- Data privacy awareness
- Call quality assurance
- Basic coding skills
- Internet research expertise
- Product knowledge
- Empathic communication
- Telephonic etiquette
- Telecommunications industry knowledge
- Virtual meeting software proficiency
- Email management
- Product promotion strategies
- Multitasking abilities
- Quality control processes
- Issue resolution skills
- Customer support and complaint resolution
- Administrative skills
- Microsoft office suite proficiency
- Office equipment operation
- Reporting and documentation
- Basic accounting
- Contract review
- Public speaking
- Client account management
- Target achievement
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Malayalam
Fluent
Timeline
Tele caller Executive
CENTURY GULF OVERSEAS
2026.02 - 2026.03
Admin Officer cum Human Resource Executive
MERIDIEN GENERAL CONTRACTING W.L.L
2023.08 - 2025.11
Sales And Assistant Admin officer
BALCO PVC PIPES
2019.11 - 2021.03
BBA - Bachelor of Business Administration
VIVEK COLLAGE OF COMMERCE