SPENCER JASON M. ONGKINGCO

Motivated operations and management professional with more than 15 years of experience. Specializing in performance and people management; training and talent development; and employee engagement. Thoroughly understands client preferences and effectively manages teams to optimize customer satisfaction, productivity, and maximize revenue. In-depth knowledge of office operations including administration, compliance, recruitment, and employee retention.

· Spearheaded the construction, expansion, and operations of our Dubai Office from April 2019 ‘til present.

· Increased sales by 20% through overseas sales initiatives in 2016-2018.

· Improved Customer Service Satisfaction rating by 22% in 2014-2015.

· Ranked Number 1 out of 15 lines of business in the Annual Employee Opinion Survey for four consecutive years (2012-2015).

· Achieved a 15-20% increase in sales in 2014 and 2015 through targeted initiatives for Agents with 30-90 days tenure.

· Implemented process changes resulting in 15-20% increase in over-all collections from 2011-2013.

· Spearheaded the construction, expansion, and operations of our Dubai Office from April 2019 ‘til present.

· Increased sales by 20% through overseas sales initiatives in 2016-2018.

· Improved Customer Service Satisfaction rating by 22% in 2014-2015.

· Ranked Number 1 out of 15 lines of business in the Annual Employee Opinion Survey for four consecutive years (2012-2015).

· Achieved a 15-20% increase in sales in 2014 and 2015 through targeted initiatives for Agents with 30-90 days tenure.

· Implemented process changes resulting in 15-20% increase in over-all collections from 2011-2013.