SPENCER JASON ONGKINGCO

• Plans, organizes, and executes all aspects of company events, including conferences, seminars, exhibitions, expos, partnership meetings, and company trips.
• Develops comprehensive project plans, timelines, and budgets for each event, ensuring alignment with company objectives and goals.
• Collaborates with internal stakeholders, such as marketing, HR, and management teams to define event targets, themes, and strategies.
• Researches and selects appropriate venues, vendors, and suppliers; negotiating contracts and managing business relationships to ensure seamless negotiations, cost effectiveness, and overall quality.
• Oversees logistical arrangements, including event set-up, equipment, accommodations, safety, and security for all participants and guests.

• Managed day-to-day operations of the Dubai Office and contributed to office decision-making.
• Ensured smooth and efficient day-to-day operations across all departments and functions. Implemented effective operational strategies, policies, and procedures to enhance productivity.
• Thoroughly participated in the interview process, ensuring that the right talents were picked for the right positions and departments.
• Collaborated with department heads to maintain and improve employee effectiveness and streamline company processes.
• Developed and implemented the company's strategic goals and objectives in alignment with the overall mission and vision.
• Set performance targets and metrics for each department, monitored performance, and implemented initiatives.

• Built and maintained client relationships to understand partners’ needs and business priorities. Provided excellent customer service to maintain existing affiliates and acquire new ones.
• Implemented affiliate marketing activity, including email campaigns, newsletters, webinars, e-Books, and collaborations.
• Organized participation in affiliate trips, seminars, exhibitions, and conferences to further promote and market the company; ensuring brand awareness.
• Developed business strategies to improve current affiliate programs. Managed business meetings and negotiations with potential affiliates and partners.
• Coordinated with various teams and departments to address affiliate needs in an accurate and timely manner.

• Built, maintained, and strengthened relationships with clients in the GCC and MENA Region, ensuring high-levels of satisfaction and trust.
• Developed and executed strategies to achieve daily, weekly, and monthly goals.
• Provided comprehensive training and support to team members.
• Monitored team performance, identified areas for improvement, and implemented coaching and development initiatives.
• Analyzed reports, developed action plans, and implemented initiatives to drive productivity, client satisfaction, and revenue growth.

• Identified and pursued business relationships with corporate, business, and government executives in the UAE, GCC, and MENA region
• Fostered strong customer relationships and leveraged media relations to create new business opportunities
• Established strategic partnerships with internal departments, including sales and marketing teams, to drive sales strategies and service offerings for revenue growth.

• Provided comprehensive assistance and coordination of services for clients and employers
• Developed open and effective channels of communication with each client
• Coordinated with other departments to increase client satisfaction and encourage revenue growth.

• Led an inbound/outbound team of 5 Team Leaders and 75 Account Managers handling customer service concerns, account management, cross-pitches, and up-selling.
• Analyzed account performance reports, identified trends, and created action plans to optimize customer satisfaction, drive sales, and maximize revenue.
• Head of employee engagement, organized events/activities to ensure employee satisfaction and work-life balance.

• Led an outbound team of 15-20 account managers responsible for credit card collections, up-selling, and customer service for multinational banks such as JP Morgan Chase, Citibank, Wells Fargo, American Express, and Synchrony Bank
• Provided coaching, mentoring, and performance management to ensure team success
• Conducted thorough analysis of reports to identify trends and areas for improvement
• Developed and implemented action plans to enhance customer satisfaction, drive sales, and maximize revenue
• Took the lead as Head of Employee Engagement, organizing events and activities to promote employee satisfaction and work-life balance.