Summary
Overview
Work History
Education
Skills
Certification
Languages
Phone
Timeline
Generic
SREELAKSHMI T. K

SREELAKSHMI T. K

Dubai

Summary

An enthusiastic and aspirant IATA-recognized aviation professional. Keen to learn and be deft to achieve customer satisfaction with adequate communication skills and proficiency in customer service. A dynamic and avid personality with dedication and around 4 years of experience. Probing a better place in the Aviation Industry where the establishment of innovative skills is possible.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security executive

Spicejet Airlines
Cochin International Airport
10.2020 - 12.2022
  • Provided exceptional security service to passengers and their baggage's
  • Conducted background checks for employees and visitors to verify clean character records and security compliance
  • Operated metal detectors and other surveillance devices to screen individuals entering to facility.

Airline Customer Service Agent

Bird worldwide flight services (BWFS)
Cochin International Airport
02.2018 - 08.2020
  • Updated shift logs and produced daily reports to document security activities and specific incidents
  • Investigated suspicious activities and persons to maintain tje security of premises
  • Provided high quality customer service to each person
  • Greeted passengers, assisted carry-on baggage storage and delievered on board announcement.

Education

Certification - CRS ( SABRE, SABRE, AMEDUES

Akbar Academy of Airline Studies
Thrissur, Kerala
06.2021

MBA - Human Resource Management

Annamalai University
Annamalai University
05.2021

BBA - Airline And Airport Management

Bharathiar University
Coimbatore- Tamilnadu
05.2018

Diploma - Aviation

Asian Aviation College of Management And Science
Trivandrum - Kerala
05.2017

IATA - Airline Customer Service

Asian Aviation College of Management And Science
Trivandrum, Kerala
05.2017

Skills

  • Emergency Response
  • Public Speaking
  • Ability to work under shifts
  • Security station experience
  • Flexible and adaptable
  • Customer Service
  • Team Leadership
  • Complaint Handling
  • Microsoft Excel

Certification

  • IATA DGR
  • Basic aviation security qualified - AVSEC

Languages

English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)

Phone

+917902342860, +971552866407

Timeline

Security executive

Spicejet Airlines
10.2020 - 12.2022

Airline Customer Service Agent

Bird worldwide flight services (BWFS)
02.2018 - 08.2020

Certification - CRS ( SABRE, SABRE, AMEDUES

Akbar Academy of Airline Studies

MBA - Human Resource Management

Annamalai University

BBA - Airline And Airport Management

Bharathiar University

Diploma - Aviation

Asian Aviation College of Management And Science

IATA - Airline Customer Service

Asian Aviation College of Management And Science
SREELAKSHMI T. K