Srinivas Golla
Dubai,UAE
Summary
Experienced retail professional with a strong emphasis on customer service and sales performance. Proficient in product knowledge and inventory management, creating engaging shopping environments. Track record of fostering customer loyalty and consistently exceeding sales goals through tailored solutions and clear communication.
Overview
18
18
years of professional experience
Work history
Sales expert
JUMBO ELECTRONICS CO.LTD (L.L.C.)
Dubai, UAE
2017.08 - 2026.02
- Updated knowledge of competitor products for better sales pitch preparation.
- Maintained high level of energy and enthusiasm throughout work shift.
- Managed inventory for smooth sales operations.
- Enhanced customer understanding by conducting interactive product demonstrations.
- Trained new promoters on product features and selling techniques.
- Provided excellent customer service, ensuring repeat business.
- Created attractive product displays, catching customers' attention.
- Increased product visibility by distributing leaflets and samples.
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decision.
- Adapted sales pitches and approaches based on customer demographics and preferences.
- Understood customer needs and preferences to highlight product features.
Retail sales associate
EROS Group
Dubai, UAE
2014.03 - 2017.06
- Assisted in visual merchandising, improving shop floor appeal.
- Collaborated with team members for efficient store operations.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Facilitated smooth checkout process, reducing wait times for customers.
- Provided product knowledge to customers for informed purchases.
- Lead the training of new staff members to improve team efficiency.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Handled cash transactions accurately maintaining financial integrity.
- Maintained tidy sales floor to enhance shopping experience.
- Boosted store reputation with excellent customer service skills.
- Advised customers on product selection based on their needs.
APPLE i-Pro
CHANNEL PLAY PVT LTD
Hyderabad, india
2010.07 - 2014.01
- Handled customer complaints promptly, ensured high levels of satisfaction.
- Provided after-sales support to maintain good client relationships and encourage repeat business.
- Demonstrated product features effectively to potential customers, resulted in increased interest and enquiries.
- Offered excellent customer service by staying on top of pending orders and customer requests.
- Helped troubleshoot problems with customer orders, customer accounts and related issues.
- Worked alongside sales team to draw up strategies to increase client base.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Demonstrated product features and functions to engage potential customers.
Sales and customer service representative
SONY INDIA PVT LTD
Hyderabad
2007.09 - 2010.05
- Provided detailed product information for informed buying decisions.
- Mediated disagreements amongst team members, fostering harmonious work environment.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Co-operated closely with logistics department to ensure timely deliveries.
- Managed daily sales operations to achieve business objectives.
- Streamlined inventory management process to reduce product wastage.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Conducted product demonstrations to increase consumer interest.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Demonstrated products to showcase features and benefits, enhancing customer understanding.
- Obtained feedback from customers to improve service experience.
- Advised customers on availability, pricing and location of products.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Education
Bachelor Degree - B.com/computers
Osmania University
HyderabadSkills
- Calm under pressure
- Problem solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
SOFT SKILL
English
Fluent
Hindi
Fluent
Telugu
Fluent
Accomplishments
- Received a Sony 55”4k Google TV and Best Performer certificate from JUMBO ELECTRONICS CO.LTD (L.L.C.) (UAE/Dubai)
- Received a smart phone and Best Performer certificate from EROS Group. (UAE/Dubai)
- Got Performance Bonus in CHANNEL PLAY PVT LTD [Apple I-Pro]
- Got lotto Watch for Top 2nd Performer of Hyderabad in SONY INDIA PVT LTD.
DECLARATION
I do hereby declare that the above written all particulars are true to the best of my knowledge and belief. Date: Signature
Timeline
Sales expert
JUMBO ELECTRONICS CO.LTD (L.L.C.)
2017.08 - 2026.02
Retail sales associate
EROS Group
2014.03 - 2017.06
APPLE i-Pro
CHANNEL PLAY PVT LTD
2010.07 - 2014.01
Sales and customer service representative
SONY INDIA PVT LTD
2007.09 - 2010.05
Bachelor Degree - B.com/computers
Osmania University