STANLEY AZUBUIKE ATAMMO
Dubai,UAE
Summary
Soft FM Expert - ensuring high standard of Soft Services delivery, customer satisfaction and contract retention
Overview
24
24
years of professional experience
Work History
Head of Operations & Technical Support
Electrolux Maintenance & Commercial Services
Dubai
06.2022 - Current
- To effectively oversee and enhance our non-technical facility services, including housekeeping, security, pest control, landscaping, and waste management at Electrolux, we implement the following initiatives aimed at improving operational functions for both current and future projects.
- Operational Management: Direct daily operations for housekeeping, landscaping, pest control, security, and waste management. This involves conducting regular audits, inspections, and implementing corrective actions to meet service level agreements (SLAs).
- Contractor & Vendor Management: Oversee performance of third-party service providers, ensuring compliance with contractual obligations, KPIs, and budgetary limits.
- Health, Safety & Compliance: Ensure all operations comply with local legislation, infection control guidelines, and environmental regulations, including proper risk assessment.
- Financial Control: Manage departmental budgets, optimize resource allocation, and implement cost-saving initiatives without compromising service quality.
- Team Leadership: Supervise, train, and motivate staff, managing performance and ensuring high standards of grooming and service delivery.
- Client Relations: Act as the primary point of contact for clients, managing expectations, addressing escalations, and reporting on service performance.
- Continuous Improvement: Implement innovative, sustainable practices (e.g., eco-friendly cleaning) and utilize technology like CAFM systems to increase efficiency.
Head of Soft Services
Deyaar Facilities Management
Dubai
02.2019 - 09.2021
- To drive forward the operational functions covering all Deyaar existing future soft services projects.
- Review and approve estimates for tender submissions according to the requirements.
- Manage P&L of soft services projects.
- Meeting customers and previous clients for new opportunity.
- Participate in interview and recruitment of new staff.
- Review and approve all sites checklist and PPM.
- Attend kick-off meetings with clients to affirm service level agreements.
- Ensure conformance with company QHSE Management system requirements by preparing and implementing all necessary documents such as, method statements, standard operating procedures, risk assessment, COSHH, Cleaning training guides for hotels and building facilities, inspection check sheets etc.
- Review and approve comparison reports of required consumables, cleaning chemicals, and equipment/machinery to ensure quality compliance.
- Periodically consult with Soft Services Supervisors, Project Supervisors and Soft Services Managers on achievement of KPIs, opportunities for improvement, and Overall performance.
Vice President Operations
Electrolux Maintenance & Commercial Services
Dubai
12.2017 - 01.2019
- To drive forward the operational functions covering all Electrolux existing future soft services projects.
- Review and approve estimates for tender submissions according to the requirements.
- Manage P&L of soft services projects.
- Meeting customers and previous clients for new opportunity.
- Participate in interview and recruitment of new staff.
- Review and approve all sites checklist and PPM.
- Attend kick-off meetings with clients to affirm service level agreements.
- Ensure conformance with company QHSE Management system requirements by preparing and implementing all necessary documents such as, method statements, standard operating procedures, risk assessment, COSHH, Cleaning training guides for hotels and building facilities, inspection check sheets etc.
- Review and approve comparison reports of required consumables, cleaning chemicals, and equipment/machinery to ensure quality compliance.
- Periodically consult with Soft Services Supervisors, Project Supervisors and Soft Services Managers on achievement of KPIs, opportunities for improvement, and Overall performance.
- Ensure training and development of Cleaning Supervisors in order to support Department objectives, monitor on-site activities and as well ensure to attend client meetings when required.
- Set personal hygiene and grooming standards for cleaning staff and supervisors.
- Ensure that all staff are adequately trained as per BICSc standard and receive a thorough briefing on their responsibilities and task requirements.
Soft Services Operations Manager
G4S Facility Services
Alquoz, Dubai
07.2015 - 10.2017
- To drive forward the operational functions covering all G4S existing future soft services projects.
- Review and approve estimates for tender submissions according to the requirements.
- Manage P&L of soft services projects.
- Meeting customers and previous clients for new opportunity.
- Participate in interview and recruitment of new staff.
- Review and approve all sites checklist and PPM.
- Attend kick-off meetings with clients to affirm service level agreements.
- Ensure conformance with company QHSE Management system requirements by preparing and implementing all necessary documents such as, method statements, standard operating procedures, risk assessment, COSHH, Cleaning training guides for hotels and building facilities, inspection check sheets etc.
- Review and approve comparison reports of required consumables, cleaning chemicals, and equipment/machinery to ensure quality compliance.
- Periodically consult with Soft Services Supervisors, Project Supervisors and Soft Services Managers on achievement of KPIs, opportunities for improvement, and Overall performance.
- Ensure training and development of Cleaning Supervisors in order to support Department objectives, monitor on-site activities and as well ensure to attend client meetings when required.
- Set personal hygiene and grooming standards for cleaning staff and supervisors.
- Ensure that all staff are adequately trained as per BICSc standard and receive a thorough briefing on their responsibilities and task requirements.
Soft Services Manager
Cofely Besix Facility Management
Alquoz, Dubai
09.2010 - 05.2015
- To drive forward the operational functions covering all Cofely Besix existing future soft services projects.
- Prepare cleaning services estimates for tender submissions according to the requirements.
- Participate in interview and recruitment of new staff.
- Review and approve all sites checklist and PPM.
- Attend kick-off meetings with clients to affirm service level agreements.
- Ensure conformance with company QHSE Management system requirements by preparing and implementing all necessary documents such as, method statements, standard operating procedures, risk assessment, COSHH, Cleaning training guides for hotels and building facilities, inspection check sheets etc.
- Review and approve comparison reports of required consumables, cleaning chemicals, and equipment/machinery to ensure quality compliance.
- Periodically consult with Soft Services Supervisors, Project Supervisors and patrolling supervisor on achievement of KPIs, opportunities for improvement, and Overall performance.
- Ensure training and development of Cleaning Supervisors in order to support Department objectives, monitor on-site activities and as well ensure to attend client meetings when required.
- Set personal hygiene and grooming standards for cleaning staff and supervisors.
- Ensure that all staff are adequately trained as per BICSc standard and receive a thorough briefing on their responsibilities and task requirements.
Housekeeping Supervisor/On Job Trainer (CERTIFIED)
Al Futtaim Group
Dubai Festival City Mall, Dubai
09.2007 - 08.2010
- Prepare staff deployment and job cards for hundred and eighteen staff, day and night in the mall in other to keep to the set standard.
- Maintains appropriate standard for dress, hygiene, uniforms and appearance.
- Monitor day to day activities.
- Raise purchase request.
- Attend mall operations meeting.
- Prepare monthly on the job training calendar and carryout training for 10 supervisors and mall attendants in other to meet DFC set standard.
- Prepare and monitor daily, weekly & monthly cleaning schedule.
- Ensure that chemical, consumable & machinery repair costs are controlled.
- Currently reporting to Operations Manager.
- Cleaning department In - Charge Dubai Festival City Mall.
Housekeeping Floor Supervisor/On Job Trainer (CERTIFIED)
Intercontinental Resort Al Ain
Al Ain
09.2003 - 08.2007
- Prepare daily assignment.
- Maintains appropriate standard for dress, hygiene, uniforms and appearance.
- Prepare monthly on the job training calendar and carryout training for all room attendants in other to meet departmental set standard.
- Prepare and monitor individual training file.
- Ensure that chemical, guest supply & machinery repair costs are controlled.
- Raise purchase request of cleaning supplies / amenities.
- Personally inspect VIP arrival rooms.
- Check clean vacant, occupied & clean check out rooms.
- Carry out quarterly inventory.
- Plan and monitor yearly general cleaning of the guest room.
- In-charge of department for one year.
Room Attendant
Intercontinental Resort Al Ain
Al Ain
02.2002 - 08.2003
Education
BBA -
Retailing
Advance Diploma -
Operations Management
Diploma -
Hotel & Restaurant Management
Senior School Certificate -
First School Leaving Certificate -
Skills
- Soft Services
- Budgeting & Cost Control
- Bid & Site Survey
- Vendor Management
- Deployment & Mobilization
- Health & Safety Compliance
- Bank & School Projects
- Employee Management
- Training & Evaluation
- Service Quality Assurance
- Waste Management & Pest Control
- Non-Technical Support Services
- Reporting & Documentation
- Operational management
Awards
- Employee Of the Month Award - Intercontinental
- Promoted within a one year period from Room Attendant to Housekeeping Floor Supervisor
- Certified IMS Internal Auditor (ISO9001:2008, ISO1401:2004, OHSAS 18001:2007)
- Certified BICSc Assessor
- Certified Facility Manager
- Among the first 10 to receive 'Associate Facility Manager' award in the Middle East region from MEFMA
Timeline
Head of Operations & Technical Support
Electrolux Maintenance & Commercial Services
06.2022 - Current
Head of Soft Services
Deyaar Facilities Management
02.2019 - 09.2021
Vice President Operations
Electrolux Maintenance & Commercial Services
12.2017 - 01.2019
Soft Services Operations Manager
G4S Facility Services
07.2015 - 10.2017
Soft Services Manager
Cofely Besix Facility Management
09.2010 - 05.2015
Housekeeping Supervisor/On Job Trainer (CERTIFIED)
Al Futtaim Group
09.2007 - 08.2010
Housekeeping Floor Supervisor/On Job Trainer (CERTIFIED)
Intercontinental Resort Al Ain
09.2003 - 08.2007
Room Attendant
Intercontinental Resort Al Ain
02.2002 - 08.2003
BBA -
Retailing
Advance Diploma -
Operations Management
Diploma -
Hotel & Restaurant Management