Stegnii Viktor
Sharjah
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Accomplished Flight Attendant offering over 6 years of international airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Arabia
12.2017 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings.
Banquet Captain
Summer Palace Restaurant
05.2015 - 10.2017
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Directed and managed banquet functions up to 300 hundred person event.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Interpreted instructions to schedule and set up events to client specifications.
- Liaised with catering department about event changes and implemented requested adjustments.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Head Waiter
Ajman Saray The Lexury Collection Resort
01.2014 - 05.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Grounds Maintenance Landscaper
Schroeder’s Flowers
03.2011 - 11.2011
- Maintenance and building greenhouses, responsible for setting up and taking down different types of greenhouses;
- Maintenance and building greenhouses, responsible for setting up and taking down different types of greenhouses.
- Watering and irrigation, climate control operations about greenhouses;
- Maintained plant health selected of quality for retail sale and shipment, packing, delivery all over states;
Grounds Maintenance Worker
Yogi Bear's Jellystone Park Camp Resort
05.2010 - 10.2010
- Maintained grounds by trimming, weeding, and general clean-up.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Edged and mowed lawns, flowerbeds and landscape features.
- Operated landscaping equipment with focus on safety and machine longevity.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Mowed lawns using self-propelled and riding mowers.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Removed debris and waste from outdoor areas.
- Coordinated with other landscaping professionals to improve outdoor areas.
Education
Bachelor of Food Technologies -
Sumy National Agricultural University (SNAU)
Sumy., Ukraine 04.2016
Skills
- Pre-Flight Briefings
- Safety Procedures
- Emergency Care
- Crew Resource Management
- Guest Services
- Aviation Regulations
- Company Culture and Values
- Team Oversight
- Schedule Management
- Food and Beverage Service
- Passenger Care
- Aircraft Safety Checks
- Evacuation Procedures
- Medical Emergency Response
- Employee Performance
- Time Management
Certification
- Emergency Medical Service Course Training - 2017
Languages
English
Advanced (C1)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Timeline
Flight Attendant
Air Arabia
12.2017 - Current
Banquet Captain
Summer Palace Restaurant
05.2015 - 10.2017
Head Waiter
Ajman Saray The Lexury Collection Resort
01.2014 - 05.2015
Grounds Maintenance Landscaper
Schroeder’s Flowers
03.2011 - 11.2011
Grounds Maintenance Worker
Yogi Bear's Jellystone Park Camp Resort
05.2010 - 10.2010
Bachelor of Food Technologies -
Sumy National Agricultural University (SNAU)
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