Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
SUH GENESIS  AMEH

SUH GENESIS AMEH

IT SUPPORT TECHNICIAN
DUBAI

Summary

Self-motivated Computer Technician with background in email account and connectivity set up for large organizations. Determined employee with over [Number] years of system upgrade and network component installation experience. Highly knowledgeable in demonstrating software features to employees. Economical Computer Technician specializes in budget-minded exploitation of all owned assets. Optimizes ROI by correctly identifying repair or replacement value for components and systems. Talented at providing exceptional performance increases with minimal budgetary impact. Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. First-rate [Job Title] with [Number] years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in [Area of expertise] and subject matter expert on [Software]. Established reputation as sharp technology expert when working with customers to identify and deploy solutions. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Reliable IT Technician confirms resolution of assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
9
9
years of post-secondary education

Work History

IT Technician

SAMAA ALREEF COMPUTER AND ELECTRONICS TRADING
Sharjah United Arab Emirates
01.2019 - 07.2022
  • Maintained office PCs, networks and mobile devices.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Configured systems according to prescribed software and hardware frameworks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Recovered critical information from data back ups to restore functionality.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Set up and maintained user accounts and client access.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Recommended new and replacement hardware and software purchases.
  • Linked computers to network and peripheral equipment.
  • Implemented internal quality standards to secure electronic records integrity.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Executed technology implementation projects with minimal downtimes and business disruptions.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.

Education

High School Diploma -

GTHS FUNDONG
CAMEROON
01.2014 - Current

Skills

Application installations

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Timeline

IT Technician

SAMAA ALREEF COMPUTER AND ELECTRONICS TRADING
01.2019 - 07.2022

High School Diploma -

GTHS FUNDONG
01.2014 - Current
SUH GENESIS AMEHIT SUPPORT TECHNICIAN