SULTAN SHAIKH
ABU DHABI,UAE
Summary
Motivated IT professional to enhance skills and knowledge by contributing the best for the growth of the organization
through positive attitude, hard work and integrity ensuring growth by achieving both organizational and career goal.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
IT support assistant
Brighton College Abu Dhabi
Abu Dhabi, UAE
08.2023 - Current
- Managing the company’s IT Infrastructure and ensuring all the services are functional and operational.
- Managing Windows Server Infrastructure (Active Directory, DHCP Server, Deployment Server, DNS Server, Print server and File server).
- Managing the Hybrid environment - Microsoft O365 Administration, Managing 2400+ user accounts, Azure AD, Exchange Online, OneDrive, Groups, Shared Mailbox, Distribution List, Microsoft Teams, MFA and License management.
- Patch Management – Managing Windows updates across all systems (Windows Servers and End user devices)
- Managing the end user devices (Windows devices, Apple iMacs, iPads, AIO).
- Responsible for taking scheduled and on-demand backups & restore to ensure business continuity using Acronis Backup Solution.
- Managing Aruba Network infrastructure, Fortinet firewall, Wireless controller, Ant Labs Guest Wi-Fi Management.
- Collaborated with vendors to locate replacement components and resolve advanced problems and new project implementation.
- Managing Apple School Manager (ASM) and JAMF.
- Mimecast Email Security Administration.
- Managing VMWare ESXi hosts and vCenter.
- IT Service Management – Implementing ITSM principles and best practices to ensure efficient IT operations. Utilizing ITSM tools to track IT requests, incidents and Change Management, ensuring adherence to SLAs.
- Managing CrowdStrike Endpoint Protection.
- Configuring and managing Avaya IP Office and Phones extensions for new and existing users.
- Managing Access control System (Paxton Net2).
- Oversaw IT services for more than 2400+ end users, resulting in increased user satisfaction and productivity.
IT Support Assistant
Chipin IT Solution
Sharjah, U.A.E
10.2022 - 12.2022
- Company Overview: Chipin Corporation IT Solution (Sharja&Dubai)
- Installing and configuring computer hardware, software, systems, networks, printers, scanners
- Repairing, replacing equipment as necessary and checking computer equipment for electrical safety
- Monitoring and maintaining computer systems and networks
- Providing technical support across the company and Assisting Senior engineering and technical staff
- Chipin Corporation IT Solution (Sharja&Dubai)
- Provided prompt assistance to staff for resolving IT-related issues.
Education
Senior Secondary School Examination -
St. Xavier's High School
01.2016 - 12.2016
H.S.C - Science
Shankar Narayan College of Arts & Commerce
01.2018 - 12.2018
B.Sc. - I.T.
Shankar Narayan College of Arts & Commerce
01.2019 - 12.2021
Skills
- Desktop Support: Expertise in troubleshooting and resolving hardware and software issues for both Mac and Windows systems
- User Training and Support: Ability to train and assist end-users in utilizing IT systems and applications efficiently
- Data Backup and Recovery: Proficient in implementing and managing data backup strategies and recovery procedures to ensure data integrity
- IT Risk Assessment: Skilled in identifying and assessing potential IT risks, implementing mitigative strategies to safeguard infrastructure
- Microsoft Office Suite: Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- Adobe Software Suite: Experience with Adobe programs, including Acrobat, Photoshop, and other creative software tools
- Server Backup and Restore: Competence in managing server backups and executing restore operations to ensure business continuity
- Apple Products: Expertise in managing and troubleshooting Apple devices, including macOS and iOS-based systems
- Android Devices: Proficient in managing and supporting Android-based devices, ensuring functionality and security
- Software Recovery: Skilled in diagnosing and recovering corrupted or malfunctioning software applications to restore functionality
- Application and Software Installation: Experienced in installing, configuring, and maintaining both desktop and mobile applications
- Mobile Device Management (MDM): Proficient in managing mobile devices through MDM solutions like Mosyle and JAMF, ensuring secure access and compliance
Major Projects involved:
• Migrated Network Infrastructure to Aruba Networks.
• MDM Implementation (Microsoft Intune and JAMF).
• Mimecast Email security Implementation.
• CrowdStrike Implementation.
Languages
English
Upper intermediate
Urdu
Native
Hindi
Native
Timeline
IT support assistant
Brighton College Abu Dhabi
08.2023 - Current
IT Support Assistant
Chipin IT Solution
10.2022 - 12.2022
B.Sc. - I.T.
Shankar Narayan College of Arts & Commerce
01.2019 - 12.2021
H.S.C - Science
Shankar Narayan College of Arts & Commerce
01.2018 - 12.2018
Senior Secondary School Examination -
St. Xavier's High School
01.2016 - 12.2016
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