SUMIYA KP

-Identify prospective customers, lead generation and conversion

- Present, promote and sell forex trading services using solid arguments to existing and prospective customers

- Work with clients to engage in FX opportunities

- Maintain and build professional internal and external relationships that meet the company's core values

- Develop a growth strategy focused both on financial gain and customer satisfaction.

- Screen potential business deals by analyzing market strategies, deals requirement, potential, and financial, evaluating options

- Regularly report to management

• Managed over 50 customer calls per day
• Customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Responded to customer requests for products, services, and company information