Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Surayyokhon Kosimova

Summary

Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.

Overview

3
3
years of professional experience

Work History

Restaurant Supervisor

Guten Pub
01.2024 - 05.2024
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Hired, trained and mentored staff to meet and exceed high quality standards.

Restaurant Hostess

Silk Road Samarkand City Bactria Hotel
08.2023 - 12.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Restaurant Supervisor/Host

Restaurant Manresa
05.2021 - 07.2023
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.

Education

Bachelor of Science - Teacher of English And Foreign Languages

Samarkand State Institute of Foreign Languages
Samarkand Uzbekistan
08.2024

Skills

  • Customer Service
  • Team Coordination
  • Hospitality
  • Staff Training
  • Guest Relations
  • Service Quality
  • Team Management
  • Opening and closing procedures
  • Food Assembly Supervision

Accomplishments

  • Supervised team of 35 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Russian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Uzbek
Bilingual or Proficient (C2)

Timeline

Restaurant Supervisor

Guten Pub
01.2024 - 05.2024

Restaurant Hostess

Silk Road Samarkand City Bactria Hotel
08.2023 - 12.2023

Restaurant Supervisor/Host

Restaurant Manresa
05.2021 - 07.2023

Bachelor of Science - Teacher of English And Foreign Languages

Samarkand State Institute of Foreign Languages

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Surayyokhon Kosimova