Summary
Overview
Work History
Education
Skills
Languages
Certification
Technical Skills
Hi, I’m

Suresh Raj

Deployment Engineer
Dubai
Suresh Raj

Summary

Dedicated Apple Technician with 6+ years of hands-on experience diagnosing, troubleshooting, and resolving hardware and software issues for Apple products. Proven track record in providing exceptional customer service and effectively managing client relationships for satisfaction and loyalty. Specialized in JAMF and Apple MDM deployment with 1.8 years of experience, successfully implementing and managing mobile device management solutions to enhance security and streamline operations. Skilled in endpoint security, deployment strategies, and providing comprehensive training to end-users. Thrives in fast-paced environments and committed to continuous professional development. Eager to leverage technical expertise and customer handling skills to contribute to your organization's success.

Overview

8
years of professional experience
10
Certifications

Work History

Brilyant MENA Trading LLC

Deployment Engineer
04.2023 - Current

Job overview

  • MDM Implementation: Designed and implemented comprehensive JAMF Mobile Device Management (MDM) solutions formacOS and iOS devices, ensuring efficient deployment and security compliance.
  • Configuration and Policy Management: Created and managed device profiles, configurations, and policies to streamline device setup and ensure alignment with organizational standards.
  • Automation and Scripting: Leveraged automation tools to deploy software, updates, and applications across multiple devices,improving efficiency and reducing manual intervention.
  • User Onboarding and Training: Facilitated user enrollment processes and provided training sessions, enhancing user understanding and adoption of managed devices.
  • Performance Monitoring: Monitored device health and compliance through JAMF dashboards, generating reports to identify deployment success metrics and potential issues.
  • Troubleshooting Expertise: Diagnosed and resolved deployment-related issues, collaborating with IT support teams to provide timely solutions and maintain user satisfaction.
  • Cross-Functional Collaboration: Worked closely with IT, security, and administrative teams to ensure seamless integration of JAMF solutions within the existing infrastructure.
  • Documentation and Knowledge Sharing: Maintained detailed documentation of deployment processes and best practices, facilitating knowledge transfer and continuous improvement.
  • Security Implementation: Applied security measures in line with industry best practices, ensuring data protection and compliance across all managed devices.
  • Responsible for managing and maintainer of end-user device like All apple product using JAMF Pro, JAMF Connect and JAMF Protect

Sharaf DG

Service Engineer
01.2021 - 10.2022

Job overview

  • Responsible for installing and configuring computer applications, monitoring and maintaining computer networks, prioritizing and managing workflow, diagnosing and resolving issues, responding to customer’s issues, and establishing a good working relationship with customers and other professionals.
  • Diagnose various computer problems, monitor computer processing systems, configure and install softwares, and perform tests on various computer equipments and programs including Mac OS X family and Virtual computing software like Parallel’s desktop, and VMware Fusion for Mac.
  • Manage computer equipment and order computer parts for preventative maintenance and essential repairs.
  • Maintain current and accurate inventory of all technology hardware, software, and resources, and returned back defective DOA (Dead on Arrival) parts from the vendors for processing the claim or replacement.
  • Inspect the use of technological equipment and software to ensure functionality and efficiency, and identify the need for upgrades,configurations, or new systems while reporting to senior management.
  • Rapidly establish a good working relationship with customers, and review customer specifications to ensure requirements were within the scope of the technology.

Ample Technologies

Technical Support Engineer
01.2018 - 12.2020

Job overview

  • Provide technical support for Apple products, including hardware and software troubleshooting.
  • Diagnose and resolve customer issues via phone, email, or in-person.
  • Perform repairs on Apple devices, ensuring quality standards are met.
  • Conduct routine maintenance and upgrades on devices.
  • Maintain a high level of customer satisfaction through effective communication.
  • Educate customers on device usage, features, and best practices.
  • Document customer interactions and technical issues in the service management system.
  • Keep accurate records of repairs and parts used.
  • Manage inventory of parts and tools, ensuring availability for repairs

SRS Enterprises

Desktop Support
06.2016 - 02.2017

Job overview

  • Responsible for providing desktop support to troubleshoot various issues that arise with computers; formatting and installing. desktop and laptop applications and networking systems; coordinating with vendors to solve issues; troubleshooting domains, software accounts, and user accounts; testing and troubleshooting network connectivity issues for a local and remote computer or devices.
  • Expertly installed, configured, monitored and troubleshot pcs and related hardware on all OS platforms.
  • Performed pc performance optimization, installation of os, software, and specified patches and updates.
  • Implemented recommended changes to improve systems and network configuration as well as determined hardware or software requirements related to such changes.
  • Analyzed equipment performance records to determine the need for repair or replacement.
  • Provided timely resolutions to support requests to ensure personal goals are met.

Education

Nazareth College of Arts & Science
Chennai- India

Bachelor of Arts from Computer Application
03.2016

University Overview

Skills

IT Support

Languages

English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)

Certification

Completed Service Fundamental Certification by Apple

Technical Skills

Technical Skills
  • JAMF Pro Administration: Skilled in administering JAMF Pro for effective device management.
  • Device Management and Deployment: Expertise in managing and deploying Apple devices in an enterprise setting.
  • Software Packaging and Distribution: Proficient in creating and distributing software packages for macOS and iOS.
  • Security Compliance: Knowledgeable in implementing security measures, including FileVault encryption and remote wipe capabilities.
  • User Support and Training: Strong background in providing user support and conducting training on device management best practices.
  • Reporting and Analytics: Experienced in generating reports and analysing data for inventory and compliance management.
  • Apple macOS and iOS Expertise: Extensive knowledge of macOS and iOS operating systems and applications.
  • System Integration and Automation: Familiar with integrating MDM solutions with existing IT systems and automating workflows.
  • Apple Hardware: Proficient in troubleshooting and maintaining various Apple hardware (MacBook, iMac, iPhone, iPad).
  • MDM Protocols and Payloads: Knowledge of MDM protocols and payloads, including APNs and the Device Enrolment Program.
  • MDM Troubleshooting: Ability to troubleshoot MDM issues and device communication problems effectively.
  • Device Enrollment: Proficient in automating device enrollment processes for macOS and iOS devices through Apple Business Manager.

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Suresh Raj Deployment Engineer