Experienced Logistics Executive with 23 years in managing import-export operations, customs clearance, and freight forwarding in the UAE. Expert in Dubai Trade, MIRSAL 2, and free zone regulations (JAFZA, DAFZA). Skilled in handling raw materials, packing materials, and machinery with a strong focus on compliance, cost savings, and timely delivery. Proven track record in reducing demurrage and storage charges while ensuring excellent customer service and operational efficiency.
Handling complete export-import documentation: commercial invoices, packing lists, shipping instructions, certificates of origin, and bills of lading, in compliance with UAE customs and international trade regulations. Coordinating with freight forwarders, shipping lines, and clearing agents to ensure timely documentation and shipment execution. Skilled in export container stuffing supervision, ensuring correct product loading, weight distribution, packaging integrity, and compliance with safety standards. Familiar with customs operations and various free zone procedures, ensuring smooth cargo flow and minimizing delays
Import customer service operations across air, sea, and land freight. Managed end-to-end coordination with customers, ensuring timely updates on shipment status, documentation, and customs clearance. Acted as the main point of contact between clients, freight forwarders, and transporters to resolve delivery issues and avoid delays. Ensured accurate, timely dispatch of import documents, including invoices, bills of entry, and delivery notes. Demonstrated strong communication and follow-up skills to maintain high levels of customer satisfaction and operational efficiency across all import modes.