Sushil Kumar Upadhyay
Assistant Manager IT
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 14 years of experience. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
IT Assistant Manager
Landmark Group - Hospitality
Dubai, United Arab Emirates
11.2019 - Current
- Supervision of IT infrastructure including Data Centres, Disaster Recovery facilities, telecommunications, database management, Governance of IT helpdesk and Application Audit
- Managing multiple projects simultaneously while ensuring timely completion of each within allocated resources.
- Implementation of robust security measures, minimizing vulnerabilities and protecting sensitive information from potential threats, configuration of CIS Benchmark for Servers and Firewall
- Budget management (Capex and Opex), planning for annual technology expenditures, and cost-saving initiatives.
- Evaluate emerging technologies for potential implementation in driving organizational growth and efficiency gains.
- Collaborate with cross-functional teams to identify business requirements for IT projects, ensuring alignment with organizational goals and objectives.
Assistant System Administrator
Pure Ice Cream Company
Dubai, United Arab Emirates
05.2017 - 07.2019
- Performed on-site, remote desktop support, and IT administration for a company with a rapid growth strategy
- Implemented company policies, technical procedures, an standards for preserving the integrity and security of data, reports, and access.
- User Account Management in Active Directory Services, Managed firewall, Network monitoring, Wireless Network Devices and server
monitoring. - Managed inventory of IT assets effectively, ensuring accurate tracking of equipment usage and life cycles throughout the organization.
- Trained staff on essential IT skills, increasing their ability to troubleshoot minor issues independently.
IT Assistant Manager
SMAAASH Entertainment Pvt Ltd
NOIDA & Gurugram, India
04.2015 - 02.2017
- Managed IT Infrastructure & taking ownership and handling all IT related queries & escalations.
- Managed POS Application and Hardware for Restaurant, Game Zone, and Material Management.
- Developed comprehensive training materials to guide staff on using new systems and applications effectively.
- Enhanced system efficiency with routine maintenance and troubleshooting tasks.
Desktop Support Engineer
Wipro Infotech
Gurugram, India
02.2010 - 03.2015
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Installed and troubleshoot of the Hospitality Application (MICROS Res-3700).
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Education
Bachelor of Science - Science
University of Technology & Science
Raipur, India 04.2001 -
Skills
IT infrastructure Management
Incident Management
IT Security Management
Application support
IT Asset Management
IT Budgeting
ITIL Knowledge
Problem-solving abilities
Certification
(ISC)² ('CC') Certified in CyberSecurity Self-Paced Training
Timeline
(ISC)² ('CC') Certified in CyberSecurity Self-Paced Training
06-2023
Introduction to CyberSecurity
06-2021
Microsoft Azure Administrator
11-2020
IT Assistant Manager
Landmark Group - Hospitality
11.2019 - Current
Assistant System Administrator
Pure Ice Cream Company
05.2017 - 07.2019
IT Assistant Manager
SMAAASH Entertainment Pvt Ltd
04.2015 - 02.2017
Microsoft Certified Technology Specialist
08-2010
Desktop Support Engineer
Wipro Infotech
02.2010 - 03.2015
Bachelor of Science - Science
University of Technology & Science
04.2001 -