Suthan Raj
Dubai,UAE
Summary
Results-driven soft services professional with over 15 years of expertise in facilities management, specializing in housekeeping and integrated soft services operations. Proven track record of overseeing soft services across 32+ residential and commercial properties, leading teams of over 350 staff while consistently delivering services aligned with client contracts, SLAs, and KPIs. Expertise encompasses operational planning, manpower deployment, budgeting, cost control, tendering, and continuous process improvement.
Overview
5
5
Languages
8
8
years of post-secondary education
16
16
years of professional experience
Work history
Assistant Manager-Soft services
Binghatti Holding Limited – Masaken Luxury Services L.L.C
Dubai, UAE
2023.12 - 2026.08
- Managed delivery of soft services across 32 residential buildings with 350 staff.
- Supervised daily housekeeping, waste, pest control, and pool cleaning services.
- Completed daily health, safety, hygiene, fire safety, and COSHH inspections.
- Carried out quality checks, service audits, and follow-ups for continuous improvement.
- Monitored operational KPIs, analysed trends, and produced management reports.
- Controlled budgets for transport, accommodation, consumables, and soft service operations.
- Prepared cost estimates, budgets, and tender submissions for cleaning services.
- Reviewed monthly budgets, variances, cost reports, and corrective actions.
- Planned staffing, recruitment, deployment, and performance management across projects.
- Coordinated clients, internal teams, and suppliers to resolve operational issues.
Project Manager
RR Facilities Management SP L.L.C
Abu Dhabi, UAE
2022.07 - 2023.11
- Managed a 260-person soft services team to deliver consistent cleanliness standards.
- Developed streamlined operating strategies to improve cost control and day-to-day efficiency.
- Implemented sustainable practices to reduce waste volume and energy use.
- Streamlined processes using lean methodologies, improved operational efficiency significantly.
Logistics In-Charge
Al Sidra Middle East Facilities Management L.L.C
Dubai, UAE
2020.03 - 2022.06
- Managed fleet operations and P&L for transportation and accommodation.
- Led team for transport and accommodation solutions.
- Supported fleet management, contract renewals, and negotiations.
- Improved asset utilization, safety, and order fulfillment.
- Hired, trained, and developed employees.
- Met cost, productivity, accuracy, and timeliness targets.
- Enhanced standards, quality, HSE, and compliance.
- Evaluated budgets and expenditures.
- Ensured adherence to laws, guidelines, and ISO requirements.
Logistics In-charge
Bin Butti International Holdings L.L.C
Abu Dhabi, UAE
2017.06 - 2020.02
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Operation Coordinator for FM Hospitality
Transguard group L.L.C Emirates group security
Dubai, UAE
2014.10 - 2017.05
- Assisted in budget preparation, managing costs effectively.
- Oversaw inventory management, reducing discrepancies and wastage.
- Implemented new systems for improved workflow and productivity.
- Improved operational efficiency by streamlining processes and implementing best practices.
Soft services supervisor
Transguard group L.L.C Emirates group security
Dubai, UAE
2013.04 - 2014.09
Housekeeping Coordinator
One @ Only The Palm (Palm Jumeriah Island) Dubai A member of The Leading Hotels of The World
Dubai, UAE
2010.12 - 2013.03
Education
B.Sc. Hospitality Management - Hospitality
Tamil Nadu Open University
Chennai / India 2005.06 - 2008.05
Diploma in Hotel Management Catering Technology - Hotel Management
Annai Fatima Hotel Catering Administration
Madurai 2005.06 - 2008.05
HSC - Economics
Punitha Arulappar Higher secondary school
Tirunelveli / India 2003.06 - 2005.05
Skills
- Soft Services Operations Management
- Facilities Management
- Team Leadership & Manpower Planning
- Client Relationship & Account Management
- KPI & SLA Management
- Budgeting & Cost Control
- Tendering & Cost Estimation
- Health, Safety & COSHH Compliance
- Quality Assurance & Continuous Improvement
- Cleaning Equipment & Chemical Management
- Inventory & Consumables Control
- Microsoft Office (Excel, Word, PowerPoint)
- Microsoft Dynamics 365, Facilio CAFM, and Opera PMS
Languages
Tamil
Native
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Telugu
Intermediate
Personal Information
Timeline
Assistant Manager-Soft services
Binghatti Holding Limited – Masaken Luxury Services L.L.C
2023.12 - 2026.08
Project Manager
RR Facilities Management SP L.L.C
2022.07 - 2023.11
Logistics In-Charge
Al Sidra Middle East Facilities Management L.L.C
2020.03 - 2022.06
Logistics In-charge
Bin Butti International Holdings L.L.C
2017.06 - 2020.02
Operation Coordinator for FM Hospitality
Transguard group L.L.C Emirates group security
2014.10 - 2017.05
Soft services supervisor
Transguard group L.L.C Emirates group security
2013.04 - 2014.09
Housekeeping Coordinator
One @ Only The Palm (Palm Jumeriah Island) Dubai A member of The Leading Hotels of The World
2010.12 - 2013.03
B.Sc. Hospitality Management - Hospitality
Tamil Nadu Open University
2005.06 - 2008.05
Diploma in Hotel Management Catering Technology - Hotel Management
Annai Fatima Hotel Catering Administration
2005.06 - 2008.05
HSC - Economics
Punitha Arulappar Higher secondary school
2003.06 - 2005.05